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Head of Customer Success, Recruitment Technology

Recruitment Resolution
Job LocationManchester
EducationNot Mentioned
Salary45,000 - 50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Forged within Recruitment or HR Tech software you will be a natural leader and unparalleled at managing your customer key accounts (recruitment agencies in this instance) ensuring retention and customer success.Alongside your commercial capabilities, and innate ability to nurture clients, you will also have a natural passion for coaching a small but growing team of Customer Success Account Executives.With new investors on board this is an exciting and crucial time to be joining this growing technology platform. This inspired disruptor is changing the marketplace for recruiters and employers. Offeringthe ideal next step for an ambitious Customer Success/ Account Management professional who excels during the change that growth brings and recognises the scale of this opportunity.Head of Customer Success Package:

  • Basic salary to £50k per annum+ uncapped commission (15k+) + incentives.
  • 23 days holiday + birthday off + BH
  • Central Manchester offices, 5 days per week.
Head of Customer Success Responsibilities will include:
  • The purpose of this role is to onboard new recruitment agencies onto the platform and work with existing recruiters to ensure successful and long-term partnerships are established through building strong relationships.
  • Responsible for building and managing a Customer Success team (key measures of success being client retention and contract renewals).
  • Reporting to the Commercial Director, youwill manage the recruitment process for the customer success team, scaling immediately once in role (currently a team of 2).
  • You will be the main escalation point for the Customer Success Executives .
While prerequisites will be:
  • Experience working in a customer-facing role for a technology or recruitment business.
  • Proven success within customer success, account management, customer retention.
  • Team / people management experience.
  • Strong problem-solving skills.
  • Naturally people focused.
  • Curious mindset, ambitious, and eager to learn.
  • Proficient in MS Office, CRM systems and Tech savvy.

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