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Graduate Solutions Support Analyst - Manchester

eFinancialCareers
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

S&P Market Intelligence The Role: Graduate Solutions Support Analyst The role is dynamic and provides a fantastic opportunity to build a solid career solving complex problems and working with some of the worlds top tier financial institutions. You will be trained on the Markit EDM, thinkFolio and WSO applications, and in theinformational needs of modern financial institutions. The Location: Manchester, United Kingdom The Impact: The Solutions Support role is part of a global team based in Dallas, Manchester and Sydney. You will work with clients globally in response to their day-to-day enquiries splitting your time between supporting and advising clients. Support may be as simple asanswering a question on how to find a specific function, or as complex as finding the root cause of a problem. Whats in it for you:

  • In-depth knowledge of the trading lifecycle, exposure to front office workflow and financial concepts
  • Gain understanding of Solutions products such as thinkFolio/EDM/WSO and their usage by clients
  • Develop technical skills such as SQL
  • Working with a dynamic team, liaising with internal and external stakeholders
Responsibilities:
  • Receive customer support requests and provide advice and guidance to clients to resolve the reported problem with appropriate quality and timeliness
  • Engage with clients to understand their workflows and make recommendations where required
  • Interacting with clients and colleagues to ensure accurate and timely information flows
  • Support, monitor and troubleshoot Client environments
  • Investigating and documenting existing procedures and make recommendations for improvements
What Were Looking For:
  • An interest in the financial world and technology associated with it
  • Great attention to detail and ability to logically troubleshoot problems
  • Organized, able to multi-task, and have positive attitude to achieve deadlines
  • Self-motivated; able to work independently with minimal supervision
  • Strong customer service skills
  • Good presentations skills (preparation and delivery)
UK EligibilityWere now hiring for 2023 full time roles. Were looking for final year students who are working towards a bachelors or masters degree (or equivalent), and due to complete their studies and be available for a full-time role commencing in 2023. To be eligible for our UK Graduate positions you must have the right to work full-time now and in the future. We currently do not offer visa sponsorship; however, we do run our programs in several locations across the globe and welcome you to consider thosethat are relevant to you. How to applySubmit your online application, which should include your CV, along with a short cover letter/motivational statement in one attachment (we suggest around 300 words). We want to hear more about you; why youre interested in joining S&P Global, and why youreinterested in being considered for the role/s you have applied for. Application and assessment processThe assessment process that follows is designed to ensure you can learn more about us, showcase your skills and find a role that is right for you. Stage 1 Apply by submitting your CV and cover letter, ensuring your graduation month and year are clearly stated. Stage 2 Screening stage. In most locations, this screening stage will be in the form of a telephone interview. Stage 3 Final stage The final stage will consist of interviews with the hiring teams. You may be considered for multiple suitable roles throughout this process. ----------------------------------------------------------- Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status,military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:" "and your request will be forwarded to the appropriate person." US Candidates Only: The EEO is the Law Poster http://ofccp/regs/compliance/posters/pdf/eeopost.pdf" describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 283377 Posted On: 2023-06-30 Location: Manchester, Manchester, United Kingdom

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