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German-speaking Internal account manager

Page Personnel Finance
Job LocationManchester
EducationNot Mentioned
Salary£24,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

As an internal account manager, you will be handling various extensive duties from liaising directly with UK & international clients to prospecting and generating business leads. This role involves various customer service duties as the main forefront contactfor any inventory or product queries. You will be a responsive operative in managing and organising main B2B external accounts and ensuring that all clients receive the utmost attention.Client DetailsOur client is a well-established entity in the FMCG industry, boasting a large team of dedicated professionals. Their commitment to delivering quality products and exceptional customer service has earned them a significant market share within the sector.Their reach spans across the country, Europe, America and Asia. With this, you will be tasked to service a diverse range of customers and representatives on a high-volume basis.DescriptionKey duties consist of:

  • Manage and maintain client relationships
  • Identify and resolve customer issues promptly
  • Swiftly and precisely inputting received orders into our system
  • Managing phone calls and emails by addressing customer inquiries, resolving issues, and monitoring order status and delivery schedules
  • Upkeeping customer records and files, encompassing contact details, delivery information, and pricing
  • Facilitating the swift and seamless account opening for new customers, collaborating with colleagues at the head office
  • Engaging in outbound sales calls, such as following up on quotations and leads in coordination with the sales team
  • Coordinating and overseeing customer deliveries and samples
  • Documenting processes and procedures as we establish operational norms in the new office
  • Coordinate with the sales team to increase sales opportunities
  • Contribute to team efforts by accomplishing related results
  • Efficiently coordinating and documenting delivery processes, updates and stock intake levels
  • Monitor and analyse customers usage of our product
  • Ensure high levels of customer satisfaction
  • Understanding in-depth products available and stock trends
  • Develop and implement strategies for retaining customers
  • Prepare reports on account status
ProfileA successful Internal Account Manager should have:
  • Experience in a customer service role within the FMCG industry
  • Previous sales experience in upselling, business development or prospecting
  • Fluent in English (Required)
  • Fluent in German
  • Strong communication and interpersonal skills
  • Proficient in Salesforce, CRM, Excel or others
  • Ability to build and maintain strong client relationships
  • Problem-solving skills and a customer-oriented approach
Job Offer
  • Basic salary of 24,500 to 28,000 DOE
  • Opportunity to work with a leading company in the FMCG industry
  • An inclusive and supportive company culture
  • Extensive onboarding and platform system training
  • Potential for growth and professional development
  • Numerous professional opportunities into cross-sales or other departments
  • Salary increase upon yearly review
  • Flexible working patterns
  • Mon-Fri 40hr working week

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