Field Service Engineer / Field Support Technician

Job Description

Field Service Engineer / Field Support Technician that can fault find hardware and software applications and breakfix hardware devices, who also has excellent client facing skills is required for well-established company that delivers andsupports a wide range of technical services and hardware for the Retail and Hospitality Industry.ALL LEVELS OF EXPERIENCE CONSIDEREDPrevious experience installing, integrating and testing EPoS hardware and software applications would be highly desirable. Although, not essential as additional EPoS training will be provided. However, you must have experience in either IT Technical Support,Electronic Equipment Installation, Telecoms or Broadband Engineer or have worked in a similar environment where you are installing, supporting and troubleshooting electronic / technical devices / hardware.SALARY: £25,00 per annum (includes On Call Supplement) + Company Van, Fuel Card + Benefits (Training, Annual Performance Bonus, 28 Days Annual Leave, Company Events and Team Parties and Events)LOCATION: Candidates will be required to travel throughout Manchester and surrounding areas. There will also be UK wide travel and staying away from home when requiredJOB TYPE: Full-Time, PermanentWORKING HOURS: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)PLEASE NOTE:Candidates will need a Full UK Drivers Licence, which is essential for this role.This role will involve being on the road daily visiting clients, which may involve some overnight stays.JOB OVERVIEWWe have a fantastic new job opportunity for a Field Service Engineer / Field Support Technician that can fault find hardware and software applications and breakfix hardware devices, who also has excellent client facing skills.Once you’ve received your induction training, as a Field Service Engineer / Field Support Technician you will visit customer sites where you will Breakfix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards,media screens, kitchen management systems, routers, Wi-Fi and other industry related IT equipment.As a Field Service Engineer / Field Support Technician you will also visit clients to carry out site surveys and audits to establish what, where and how the retail / hospitality technical equipment / hardware will be installed or serviced.As a successful candidate you will be given one of the brand-new fleet of vans, which includes air conditioning, car play, reversing camera and sensors, satellite navigation and DAB radio. It also has racking in the rear that has been bespoke fitted forthe purpose of the clientele, making it a lot easier to load and unload on-site, when needed.DUTIESYour duties as Field Service Engineer / Field Support Technician will include:

• Conduct daily visits to client locations for the purpose of Breakfix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipmentin the industry

• Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process

• Perform the setup of Wi-Fi devices and identify faults with data network cables on-site

• Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary solutions are not immediately attainable

• Ensure troubleshooting steps and actions are well documented and is signed off by the client before completing the task at the site

CANDIDATE REQUIREMENTS

• Experience installing EPoS within the retail or hospitality industry would be ideal. However, the company will consider candidates that have experience in either IT Technical Support, Installations, Telecoms / Broadband Engineer or have worked in a similarenvironment where you are installing, supporting and troubleshooting hardware devices. Additional EPoS installing training will be provided

• Full UK Drivers Licence is Essential

• Willing to travel daily to client sites is Essential

• Must be technically minded, with a logical methodical approach to trouble shooting and with experience or knowledge and ability to identify faults with data network cables. Previous experience working as an IT Technical Support Engineer / Network Engineeror experience working as a Telecoms / Broadband Engineer would be highly desirable. Especially if you have experience of the retail and/or hospitality industry

• Excellent communications skills (both written and verbal)

• Microsoft Windows experience

• Experience of PC configuration

CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-P11473Full- Time, Permanent Retail, Catering and Hospitality and IT Jobs, Careers and Vacancies. Find a new job and work in the Manchester, North West England and Surrounding Areas. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWDonline.IT Support | Field Engineer | Tech Support | EPOS | Microsoft Windows | Network | LAN | WAN | Second Line Support | 2nd Line Support | Telecoms | Broadband | Installation | Upgrades | Software ApplicationAWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.