Employee Relations Advisor

Job Description

Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.We are looking for a highly motivated, passionate HR professional who would be responsible for providing Employment Law advice and support to the organisations current clients and prospective clients, throughout different sectors across the UK, with theaim to provide high quality advice and engage clients with their product delivery. The role will require you to work within a team, providing legally compliant solutions to clients by telephone in all aspects of HR and Employment Law in order to support thebusiness needs of the individual clients whilst highlighting any commercial options that are non-compliant and the risks these present.Key Responsibilities:

• To ensure that personal knowledge of HR and Employment Law is continually updated.
• To actively own and lead cases to resolution, building rapport and relationships with clients on each interaction.
• To proactively call and advise clients using "insights" gained from data on Bright.
• To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases.
• To provide clients with bespoke supporting information/documentation to assist them to implement the solutions provided.
• To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case.
• To carry out other tasks that are deemed necessary by the Management Team.
• To offer the clients options regarding utilisation of other products and services we provide and make such introductions accordingly.
• To build relationships with BDMs in order to increase trust and use of the service.
• To record contacts with BDMs to aid reporting to Management.
• To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully.
• To present internal training/buzz sessions and external webinars.
• To represent the Bright brands to other areas of the business via presentations or meeting presence where required.
• To actively seek and encourage client feedback by various methods and to promote and improve Brights online reputation.
• To undertake project work when required.
• To attend other sites where required.

What were looking for:

• A positive attitude and approach to the role, a thirst for knowledge and the ability to communicate knowledge to the team effectively.
• Ability and desire to work in a fast paced environment.
• Strong time management skills and ability to prioritise workload.
• A dynamic and flexible approach, with the ability to work under pressure.
• Pride in delivering a high quality service and genuine desire to own, lead and resolve issues for clients by providing efficient, pragmatic solutions.
• A HR/ CIPD qualification or equivalent experience working within HR.

Benefits

• 25 days holiday, plus bank holidays.
• Day off on your birthday.
• Perkbox discounts.
• Holidays increase after 2 and 5 years service.
• Pension Plan and Life Insurance.
• Access to Employee Assistance Programme.
• Company incentives, access to discount schemes.
• Profit Share Scheme.

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