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Debt Management Customer Service Advisor

Bridgewater Finance Group Ltd
Job LocationManchester
EducationNot Mentioned
Salary£22,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Bridgewater Finance Group are one of the UK’s most well-established financial solutions providers. Established 19 years ago, we live by the group’s vision of valuing our customers’ time, experience, and peace of mind. We provide ethical and customerfocused financial solutions. Companies within the group are fully FCA authorised and licensed by the Institute of Chartered Accountants in England and Wales.We are looking for Client Support Agent to join our busy Debt Management team, supporting an existing client base of customers and their ongoing needs.You will be based in our Manchester City Centre office and you will be working Monday to Friday according to shift pattern:2 weeks early shift - 8:30am-5:30pm, 1 week late shift - 11am-8pm Monday to Thursday and 8am-5pm on Friday. 1 in 4 Saturdays 9am-1pm with half day off following Friday.Key Responsibilities:

  • Make calls to and take inbound calls from our existing customers.
  • Liaising with customers directly via various communication channels including phone, email, and live chat.
  • Demonstrating excellent customer service by providing sympathetic advice, working to understand their situation in more detail and agree an appropriate resolution to customer queries
  • Updating the company system accordingly.
  • General administrative and customer service work.
We would love to hear from you if…
  • You can learn and develop your skills quickly.
  • You have experience in a phone-based role and delivering a high level of customer service.
  • You can communicate in a clear, open, and honest manner.
  • Be committed to developing within the role and be open to feedback.
  • You can demonstrate flexibility in an ever-changing and improving industry.
  • You thrive in a fast-paced environment and are looking to join a company where you can achieve fast tracked progression.
  • You may not have extensive phone experience but are a great communicator with a positive attitude and the ability to adapt to changes quickly.
Role benefits:
  • 20 days of annual leave and paid Bank Holidays.
  • Excellent City centre office location - 2 minutes from train/tram stations.
  • Excellent facilities including onsite canteen and Starbucks.
  • Monthly performance bonus.
  • Extensive training and development program.
  • Promotion opportunities as early as 6 months.
  • Employee Health Assured Program - including 24/7 confidential support and online health portal.
  • An ingrained dedication and opportunities to support our company nominated charities - Cancer Research UK and Manchester Children’s Hospital Charity.
  • The opportunity to undertake an industry recognised Charted Institute of Credit Management qualification.
  • Excellent working environment and team culture.

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