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Job Location | Manchester |
Education | Not Mentioned |
Salary | £30,000 - £35,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Who is FergusWe’re building the world’s most loved SaaS platform for Tradies. Our intuitive cloud-based job management software is helping tradespeople across the globe manage their business in a smarter, more efficient way. From site visits through to scheduling, quoting,invoicing, and much more - Fergus arranges all tasks in one place and gives our customers the insight they need to grow their business.Founded in 2014 as the brainchild of Dan Pollard, a veteran Tradie, who spent many years deep in the trenches. Eventually burning out and going bust, Dan realised that a trades business needs proper systems in place to keep it running … without running itsowner into the ground.We’re a Series B ($15m) global B2B SaaS business with offices in New Zealand (HQ), Australia and now a rapidly scaling team in Manchester, UK.What were looking for:As a customer-centric SaaS company, our success is directly related to the reputation our product has with our valued customers. We’re now looking for a Customer Success Specialist (UK) who will support and guide the post-sales relationship from on-boarding,training, retention, advocacy and upselling.What you’ll be doing: