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Customer Success Account Manager

Job LocationManchester
EducationNot Mentioned
Salary30,000 - 40,000 per annum, negotiable, inc benefit
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The client, a growing software technology business based in Central Manchester are seeking a Customer Success Account Manager at this amazing time of growth. You will have genuine fast track career opportunities to propel your career through thisglobal business.The company have been established almost 10 years and have witnessed significant growth during that period, whilst keeping the customer journey at its heart.They have been developing globally for the past few years, and this has given rise to amazing personal development opportunities for those employees wishing to develop their career rapidly.The team oversee looking after existing clients and ensuring full customer satisfaction.This role will involve liaising with customers remotely and also visiting customers on-site throughout the UK.Our Account Management team oversees the growth and retention of our client base. This is achieved by building a close working relationship with our clients.Roles & responsibilities:

  • Develop healthy customer relationship
  • Enhances customer training and ability
  • Evaluate and analyse customer needs
  • Build trust and transparency with clients
  • Manage client expansion
  • Acts as a customer advocate
  • Encourages customers to upgrade their products
  • Promote customer loyalty
Desired prole:
  • You have a minimum of 1-4 years of experience in the customer-facing customer success eld
  • Smart thinker, innovator, decision-maker who can inspire customer loyalty.
  • Great leadership skills
  • Have an acumen and tact of handling C-Suite discussions
  • Great communication skills
  • Experience handling frustrated customers.
  • Experience handling customer queries tactfully and diplomatically to ensure that they stay subscribed to our product.
  • Willing to travel throughout the week to customer ofces
  • Driving License
This is a fantastic opportunity to join a rapidly growing business which gives fast-track professional development opportunities for those wishing to develop a worthwhile career.

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