| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Manchester |
| Education | Not Mentioned |
| Salary | £20,000 - £24,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Salary will be negotiable and dependent on relevant background and experience and will include significant benefits and genuine career growth opportunity.The client, a growing technology business with lots of opportunity to develop a career and based in central Manchester are seeking a Customer Service Lead to work within a fantastic Customer Support team at this exciting time of growth.Core Values:-Delivering on our PromisesDrive Customer SuccessPrioritise EffectivelySearch Out Repeat IssuesFix Route CauseProfessional at all timesDeliver Quality every timeRequirements:-·Committed to and believing in a great customer experience. You will be responsible for monitoring agents from a service environment, ensuring the customer experience exceeds all expectations.·Provide direct/indirect feedback to agents actively influencing quality performance and business standards.·You will also be responsible for providing objective and constructive feedback to agents and team managers, identifying critical development areas.·Embed a culture that puts the customer at the heart of everything we do. Drive internal customer engagement and work closely with key stakeholders to achieve a philosophy of continuous improvement.·Build positive relationships within the team; creating an environment that facilitates strong performance whilst ensuring you achieve specific and agreed targets.·Help generates a high performing team environment with an open communication culture, building a culture of trust, listening to feedback, resolving any issues or conflicts and demonstrating the ability to engage piers,stakeholders and seniormanagers positively.Nice To have/Bonus·A minimum of 6 months of experience as a Quality assurance analyst within a contact centre environment·Experience of telephony team environment within an inbound/outbound Call Centre with excellent customer service experience.·It is essential that you are proficient on the computer systems and analyse and convert large volumes of data into trend and recommendation reporting.·It would be a definite advantage for you to have a working knowledge of continuous improvement techniques, quality assurance tools.This is a fantastic opportunity to join an already successful business as it continues to grow, and you can be a big part of that journey.