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Customer service advisor

Page Personnel Finance
Job LocationManchester
EducationNot Mentioned
Salary£23,000 - £25,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

As a customer service advisor, youll be the first point of contact for all customer and client inquiries and concerns. Working in a dynamic environment, youll handle a high volume of customer interactions through multiple channels. Your primary responsibilitywill be to proactively resolve issues while always prioritising a friendly and customer-centric approach, aiming to enhance the companys service standards and improve customer perceptions.Client DetailsThe client we are working with are an internationally renowned manufacturer who produces electrical raw materials and distributes to a wide range of national and international companies for further production. The company have a wide range of branching subsectors & subsidiaries that operate on a similar scale.DescriptionKey responsibilities consist of:

  • Prioritise professional handling of all customer inquiries and complaints, while maintaining a strong focus on customer satisfaction and retention rates.
  • Liaising with external companies and internal departments in a timely and professional manner in order to effectively process responses.
  • Safeguard the businesss reputation by adhering to established processes, including Health & Safety, Anti-Money Laundering, GDPR, and data protection.
  • Effective management of customer caseloads.
  • Demonstrate productive work habits and consistently perform to the best of your abilities.
  • Achieve personal KPIs and actively contribute to the achievement of team and business KPIs.
  • Provide clear communication to customers and/or their representatives.
  • Embrace a mindset of continuous improvement, actively working towards reducing complaints and identifying opportunities for increased efficiency.
  • Maintain accurate customer records within the CRM system at all times, including comprehensive notes, correct statuses, and appropriate outcomes.
ProfileThe successful candidate will consist of:
  • Experience in a telephony customer service role (preferably with exposure to multiple communication channels).
  • Experience in banking or financial solutions.
  • Proficient in working with Microsoft Office, technical experience with SAP or Zendesk is a must.
  • Previous experience in the financial services industry is highly advantageous or similar corporate industries.
  • Skilled in managing challenging conversations and handling customer complaints effectively.
  • Demonstrated track record of meeting targets and Key Performance Indicators (KPIs), both on an individual and team level.
  • Demonstrate exceptional verbal and written communication skills.
  • Uphold a strong sense of integrity in all interactions and actions.
  • Exhibit the ability to work effectively both independently and as a collaborative team member.
Job Offer
  • Internal progression
  • Hybrid working
  • £23k basic with flexibility DOE
  • Onboarding & training

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