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Customer Complaints Officer

Job LocationManchester
EducationNot Mentioned
Salary£28,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Customer Complaints Officer6 months+Manchester/ Hybrid36 hours pw£28,000 - £30,000 Hamilton Woods Associates have been engaged by a renowned social housing provider in Manchester, to recruit to a Customer Complaints Officer on an initial 6 month basis.The role offers hybrid working, with 2 days at home and 3 days in their offices.Responsibilities of the Customer Complaints Officer:

  • Supporting the repairs team with complaints surrounding complex reactive repairs and insurance claims
  • Ensuring thorough and consistent investigations into complaints
  • Providing formal written responses
  • Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
  • Collating information and accurately updating systems
  • Recording and following up on complaints
  • Providing analysis and report findings to senior management on complaints and dissatisfaction
Please apply now to express your interest, or contact Bethan Hall at Hamilton Woods Associates for further information

Keyskills :
customer servicecustomer experiencecomplaints handlingCSAcomplaints officercustomer experience officercustomer complaints officer

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