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Customer Collection Agent

Momenta Group Global
Job LocationManchester
EducationNot Mentioned
Salary£25,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Our client, a well-known Car Finance company are seeking Customer Collection Agents to join them on a Collections Project.The right candidate will enjoy supporting and making a difference to vulnerable customers aiding them through the steps of managing missed payments. You will require strong communication and empathy skills to build strong relationships.This is a fantastic opportunity to join an organisation that thrives on providing the best service and experience for their clients and candidates and are a company that pride themselves as an inclusive workplace that keep their employees at the heart ofall they do.Tell me more:Rate: £25,000 - £30,000 DOE plus annual bonusLocation: Manchester City TowerWork Pattern: A 12 week in office training period, once accredited you will work a 3 week shift rotational pattern - one week in the office, one week at home and every third week Monday - Thursday in office and Friday - Saturday working from home.Start Dates: March 2024Contract: PermanentYour day-to-day activities

  • Dealing with inbound (mainly) and outbound calls from customers who are experiencing financial difficulties.
  • Having great conversations with customers to find suitable payment solutions for any missed payments.
  • Setting up payment plans and working with other specialist teams to support the customer.
  • Displaying compassion and understanding towards customers in vulnerable circumstances
  • Recording conversations and administrative actions within the relevant systems
  • Reviewing processes which could be automated or enhanced to improve the customer and business experience.
  • Identify and raise any risks with your line manager.
Skills & Experience required:
  • Minimum 12 months proven collections experience within financial services
  • Experience of Motor Finance or Secured lending collections would be a distinct advantage.
· Experience taking customers through income & expenditure forms is essential.· Excellent communication and listening skills, both verbal and written to effectively interact with our customers.
  • Strong knowledge of financial principles and understanding different ways of supporting our customers
  • A desire to support our customers to improve their financial health.
  • Ability to proactively manage and prioritise caseload in line with KPIs.
Benefits & Perks:
  • 25 days holiday plus bank holidays increasing to 28 days after 3 years’ service.
  • Bonus up to 10% of annual salary
  • Healthcare Plan - free healthcare via Vitality for you and your family
  • Pension - a 5% contribution of your salary
  • Free breakfast, drinks, and fruit in the office
  • Employee discounts accessible from anywhere at major retailers
  • Annual volunteer day to give back to the community.
  • Plus many more

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