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Contact Centre Customer Advisor

Richard Abson Group
Job LocationManchester
EducationNot Mentioned
Salary22,500 - 26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role - Contact Centre Customer AdvisorLocation -ManchesterSalary - £22,500 OTE £25,000/£27,000Richard Abson Group are assisting a main car dealership group in finding them a Customer Service Advisor for their contact center.Your role will be to book customers vehicles in for service, maintenance, or repair work. Youll be maintaining a good rapport with the customer and upsell products/services where possible. Taking 70-100 calls a day.Duties

  • To answer customer telephone enquiries for service in an efficient, courteous and friendly manner.
  • To maintain a high standard of customer service contact when booking customers into the system.
  • To organise the loading of the workshop system to ensure efficient utilisation of workshop capacity.
  • To carry out systematic follow up, upsell and prospecting activities.
  • To control the reservation of the loan car fleet.
  • To produce repair orders with all relevant documents attached ready for the customers arrival.
  • To carry out planned customer follow up and prospecting programs as agreed with your manager, and actively promote the sale of accessories, extended warranties and seasonal campaigns.
Youll be based in a team of 15 Advisors, work Monday to Friday on a rota either 8am-5pm, 8:30am-5:30pm or 9am-6pm and 1 in 3 Saturdays 8:30am-12:30noon (Paid at overtime).If this role appeals to you the please APPLY NOW or contact Jake Jones at Richard Abson Group ASAP!

Keyskills :
AdvisorContact CentreCustomer ServiceDealershipEnquiries

APPLY NOW

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