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Complaints Handling Specialist

Job LocationManchester
EducationNot Mentioned
Salary£26,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you a passionate problem solver with a strong background in complaints and resolutions Our client are a leading travel provider seeking a dedicated professional to join their team and contribute to their continued success.As a Customer Resolutions Specialist, you will ensure customers receive the high-quality service. While predominantly focused on complaints, youll play a pivotal role in supporting the companys objectives and maintaining their reputation for outstanding customerservice.

  • Handle customer calls and emails, addressing queries and resolving issues related to their bookings.
  • Assist team members in addressing customer queries effectively.
  • Investigate booking histories to provide balanced and informed responses.
  • Complete post-sale activities essential for the companys operations.
  • Resolve customer complaints and queries over the phone and via email.
  • Respond to customer feedback and reviews promptly.
If youre ready to bring your expertise in complaints handling to our team, contribute to our success, and continue learning and growing with us, wed love to hear from you! Apply now to embark on an exciting journey.Job Type: Full-timeSalary: £26,000.00-£28,000.00 per yearSchedule: Monday to Friday with weekend availabilityLocation: Office based in Altrincham

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