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Community Manager

urbanbubble ltd
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

About the role:As the Community Manager you will be responsible for the management and customer services of one of our developments in Manchester. Ensuring the smooth running of the building and that all the resident services are carried out to a high standard and aredelivered timely, accurately and in a cost effective manner. To act as the face of the development for the residents, managing the team and enhancing the overall customer experience.Responsibilities for the Community Manager include:Property Management:

  • To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with budgets, service level agreements and regulatory requirements.
  • To plan and implement all building processes that deliver an effective operation on site, an excellent customer experience.
  • To oversee delivery of planned and cyclical maintenance, setting up contracts with the right contractors and suppliers for specific works and ensure urbanbubble standards are met.
  • Ensuring your site is properly resourced and serviced at all times, with any absences catered for in a cost effective manner.
Residents Engagement:
  • To act as the face for the development engaging with residents in a positive manner to ensure that the highest levels of customer care and service are maintained at all times.
  • To implement an engagement strategy that includes resident communication and events as well as feedback and satisfaction levels
Health and Safety:
  • To keep all legal documentation in presentable fashion and available at all times.
  • To outline safe operational procedures which identify and take account of all relevant hazards, recommending and implementing necessary changes to working practices as required.
  • To oversee the delivery of all annual testing and training for our people to ensure total compliance, maintaining robust records.
People Management
  • To promote peak performance through proper objective setting, one to ones, personal development, team meetings and performance reviews.
  • To oversee contractors and manage disputes on works, customer complaints and resolve any service issues with third parties, in line with escalation procedures.
  • To recruit, train and develop talent
The ideal candidate will have/be:
  • Strong people management skills and the ability to achieve great results through people.
  • Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (training will be provided).
  • Excellent organisation and time management, with a close attention to detail.
  • Effective planning, prioritising and decision making skills.
  • A true team player
  • Financial management skills and detailed understanding.
  • Industry specific knowledge, built up through experience of residential property management.
  • Knowledgeable in relevant regulations, legislation, guidance and best practice.
  • IRPM foundation level (or willingness to work towards) - Desirable
  • Health and Safety qualification - Desirable
urbanbubble requires people who are professional, hardworking, innovative and passionate and who truly engage with the customer.If you believe you are the right candidate for the role as our Community Manager then apply asap.

Keyskills :
Property ManagementPeople Management

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