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Client Services Executive

Street Group
Job LocationManchester
EducationNot Mentioned
Salary25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Recognised for the 2nd year running as a World Class Business to Work for by Best Companies in 2022, this year we aim to be even better. Street Group is one of the fastest-growing PropTech companies in the UK. Our mission is to radically improve the propertyindustry for everyone.People moving home regularly cite a lack of transparency and a painfully slow process, and thats often due to the technology in Estate Agents hands.For the past seven years, weve been working hard to change that.To help us on our mission, we are looking for a hard-working and organised Client Services Executive to join our Street Implementation team.Over the past three years, weve been working on Street.co.uk - our ground-breaking product thats putting transparency, user experience and beautiful design at the heart of our industry. Weve got big plans and as a Client Services Executive you will playa key part by ensuring our clients love our software! Youll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features.If you love autonomy, are naturally curious, and want to have a genuine impact within a growing company, we think youd fit right in! As a key member of the Client Services team, youll be involved in

  • Becoming an expert on the platform
  • Acting as the first line of support for any incoming questions or queries that our customers have via email, live web chat, video call or phone
  • Proactively ensuring customers understand and are making the most of the latest product updates/releases
  • Working with a variety of customers from small independents through to large multi-branch estate agencies
  • Responding to any system bugs reported by the client and escalating this to the development team where necessary
  • Obtaining customer feedback and feature requests, ensuring these are communicated appropriately to the development team
  • Working on an on-call basis to ensure our customers have support available to them over the weekend
Who were looking for
  • You have commercial experience in either a customer service or admin role
  • Youll be confident in leading sometimes complex video calls with external clients
  • Youre a self-starter who can take initiative where required
  • Youll have outstanding communication skills, both written and verbal
  • You feel confident working with a variety of stakeholders (e.g. internal and external, technical and non-technical)
  • Youre highly organised and experienced at time management and prioritisation
  • Youre calm and collected under pressure whilst keeping a happy and positive mindset
Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and were about to rule yourself out based on the above criteria; please consider applying anyway.Wed love to see your application! Why join Street Group � Hybrid-working - you can work from home 2 days per week depending on your team� Guilt-Free R&R - £1000 towards a holiday after your first year with the team (well even cover the tax!) Joining a culture that supports your development and encourages growth £500 yearly L&D budget for your career development� Your birthday on us - we pay, you stay away Give something back - 2 paid days volunteering on us Joining a new team in an exciting business with huge ambition Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! Its a huge goal, but it motivates us to do better every single day. � Fully stocked fridge and beers (or an alternative) on us every Friday afternoon Monthly mental health coaching with Sanctus� Company and team off-sites, events and happy hours (even while remote!)� A chance to work on cutting edge technology Cycle to work schemeElectric car salary sacrifice scheme Comfortable, relaxed office space - office dogs welcome!� Feel good about sustainability - were a climate-positive company! Regular wellbeing initiatives Salary Up to £25k dependent on experience. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations planned ranges go out the window. If you think that might be the case, please apply and just let us know.We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and buildingan inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified (any recruiters will be blacklisted).

Keyskills :
Customer Service

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