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| Job Location | Manchester |
| Education | Not Mentioned |
| Salary | £30,000 - £35,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
BDM Floor ManagerContract: PermSalary: £30k-£35k DOE + performance related bonus + fantastic benefitsLocation: Manchester City Centre (fully office based)Hours: Mon-Fri (8:45-4:45Job Spec:* Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs* To complete daily quality checks and feedback sessions with the team to ensure that the standard of calls is excellent. * To review team performance daily and support the team individually, and as a whole, with ongoing coaching to improve performance and ensure that targets are achieved. * To monitor daily activity from the team. Support any team members underperforming to ensure that the team are hitting minimum KPIs and conduct weekly 1 to 1s to review performance. * Plan for the week/month ahead based on current issues and analysis of the previous week/months stats* Continue to develop knowledge of the products and services being offered by the group* You will need a working knowledge of the wellbeing/EAP industry and to keep up to date with competition to implement the sales strategy effectively.* Create sales reports to monitor performance and quality scores.Person Spec:* At least 3 years experience in a management position leading a sales team to targets* Competent user of Salesforce * Uses statistical analysis to implement long-term and short-term fixes* Set a constant example in terms of behaviour and setting standards* Gains feedback and analyse the way you communicate* Professional and intelligent approach to work* Manages and assists in performance improvements* Good understanding of Inbound and Outbound telephony/dialler systems* Excellent communication skills - effective coaching skills; the ability to build relationships & can motivate staff* Strong organisational aptitude and proven time management skills* Excellent people management skillsBenefits:* 25 days holiday, plus bank holidays* Day off on your birthday* Cash plan for you (and your children, if any)* Holidays increase after 2- and 5-years service* Contractual sick pay* Private medical insurance after 5 years service* Pension Plan and Life Insurance* Pension plan contributions increase after 5- and 7-years service* Holiday season bonus after 3 years service* Profit share scheme* Season ticket loan scheme* Cycle to work scheme* Access to Employee Assistance Programme* Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!* Company incentives, access to discount schemesIf youre interested, then please apply below.Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates