Business Development Manager

Job Description

BDM Floor ManagerContract: Perm Salary: £30k-£35k DOE + performance related bonus + fantastic benefitsLocation: Manchester City Centre (fully office based) Hours: Mon-Fri (8:45-4:45This is a once in a career opportunity for an exceptional sales professional to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times Best Places to Work organisation. With an unrivalled track record of incredibly strongyear on year growth of its subscription model business, the company supports over 70,000 organisations and 13 million lives across the UK & Ireland. Part of the global Group, with 14 operating companies and a group turnover of circa £400m, there is substantialfinancial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.You will support with the onboarding and training of new starters, conduct ongoing training with the team, and support the Inside Sales leadership team with the day-to-day running and management of our Inside Sales team. You will manage, motivate and inspireyour team of inbound/outbound agents. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the businesss success. You will have an excellent can-do attitude andbe able to adapt to ever-changing business requirements. You will have previous experience in an Inside Sales department, but we will support you and offer a clear progression plan, meaning that you will understand what it takes to be a high performer in businessand how you can achieve your career goals with us.Job Spec:* Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs* To complete daily quality checks and feedback sessions with the team to ensure that the standard of calls is excellent. * To review team performance daily and support the team individually, and as a whole, with ongoing coaching to improve performance and ensure that targets are achieved. * To monitor daily activity from the team. Support any team members underperforming to ensure that the team are hitting minimum KPIs and conduct weekly 1 to 1s to review performance. * Plan for the week/month ahead based on current issues and analysis of the previous week/months stats* Continue to develop knowledge of the products and services being offered by the group* You will need a working knowledge of the wellbeing/EAP industry and to keep up to date with competition to implement the sales strategy effectively.* Create sales reports to monitor performance and quality scores.Person Spec:* At least 3 years experience in a management position leading a sales team to targets* Competent user of Salesforce * Uses statistical analysis to implement long-term and short-term fixes* Set a constant example in terms of behaviour and setting standards* Gains feedback and analyse the way you communicate* Professional and intelligent approach to work* Manages and assists in performance improvements* Good understanding of Inbound and Outbound telephony/dialler systems* Excellent communication skills - effective coaching skills; the ability to build relationships & can motivate staff* Strong organisational aptitude and proven time management skills* Excellent people management skillsBenefits:* 25 days holiday, plus bank holidays* Day off on your birthday* Cash plan for you (and your children, if any)* Holidays increase after 2- and 5-years service* Contractual sick pay* Private medical insurance after 5 years service* Pension Plan and Life Insurance* Pension plan contributions increase after 5- and 7-years service* Holiday season bonus after 3 years service* Profit share scheme* Season ticket loan scheme* Cycle to work scheme* Access to Employee Assistance Programme* Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!* Company incentives, access to discount schemesIf youre interested, then please apply below.Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates