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Bilingual Service Desk Engineer roles French/German/Dutch

Robert Walters
Job LocationManchester
EducationNot Mentioned
Salary180.00 - 230.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Our Leading Client are looking for a Bilingual Service Desk Engineer roles (French/German/Dutch) on a 3-6mth contract based in Manchester (onsite 2-3 days per week)This role is Inside IR35 Job purposeThe Bilingual Service Desk Engineer roles (French/German/Dutch) will work in the Operations team and will be responsible for providing users with remote and desk side technical support across all facilities.This contractor is required to focus on specific pieces of work such laptop hardware refresh, helping the business getting back to processing normal volumes and bringing down backlog as well as helping out the BAU team as and when.Interviews and assessments will need to be done remotely over MS Teams calls.Main responsibilities;

  • To troubleshoot Service Desk tickets within service level targets to ensure a high level of customer service is provided.
  • To have extensive knowledge of Windows 10 O/S and Office 365 suite.
  • To escalate tickets to the Infrastructure team or third parties such as external support or maintenance companies, as appropriate, to ensure the timely resolution of calls.
  • To produce technical documentation for use within the department and user guides for the business to ensure the effective use of systems.
  • To provide telephone support answering, logging and prioritising Service Desk tickets to ensure that the service level targets are met.
  • To complete daily, weekly, monthly, quarterly and ad hoc administrative tasks to ensure the Service Desk runs efficiently.
  • To provide support for the Windows network, desktop applications (including Microsoft Office, Avaya telephone system, Android, Apple, VPN, Citrix, Exchange email) and other IS systems.
  • To carry out day-to-day administration of the Windows infrastructure and to resolve technical problems as appropriate.
  • To identify improvement opportunities to ensure the quality performance and efficiency of the IS team and systems are continually getting better.
  • To provide cover for colleagues in the directorate as required.
  • To participate in staff training as required.
  • Such other reasonable duties as may be assigned from time to time.
If interested in this Bilingual Service Desk Engineer roles (French/German/Dutch) role please apply with your latest CVApplicants must be fluent in German, French or Dutch to be considered for these roles.

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