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Assistant General Manager

Job LocationManchester
EducationNot Mentioned
Salary£35,000 - £45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We are seeking an outstanding service focused manager, to lead a large team across our flagship developments at West Tower Residencies in Manchester. If you are someone that is hands on and thrives in a busy environment where no two days are the same then read on…Role Summary:Responsible for the operational management and customer service delivery of 626 homes. Ensuring the smooth running of the building and that all the resident services are carried out to a high standard and are delivered timely, accurately and in a cost effective manner. To act as the face of the development for the residents, managing the team and enhancing the overall customer experience and deputise for the General Manager when required.Key duties for the Assistant General Manager will include:

  • Work closely with the Lettings team to ensure developments are being let up, and ensuring occupancy absorption rates are being met in line with targets.
  • Ensure your teams are delivering an excellent customer experience in all sites
  • Working with colleagues to identify opportunities to simplify and improve operational processes that will improve customer service.
  • You will build strong communities with all resident, support your management team with plans and ideas on events, and working with any local businesses to encourage links with the local area.
  • Preparing and managing the budget for the buildings
  • Ensure costs are kept low be effective operational management and 3rd party procurement.
  • Promote peak performance through effective people management.
  • Develop and implement the reporting of Key Performance Indicators as a way of monitoring operational effectiveness
  • Running a legally and regulatory compliant building at all times.
  • Ensure all Health and Safety matters are inspected, monitored and actioned appropriately
  • The ideal candidate will have:
  • Min 3 years Property Management experience within Residential or Hospitality.
  • Strong communication, influencing and relationship skills
  • Excellent people management
  • Be able to demonstrate key coaching skills
  • Experience developing high performing teams in a fast paced demanding environment
  • Outstanding customer service standards
  • The ability to work proactively and to use initiative in a highly competitive and dynamic environment High levels of energy, drive, enthusiasm and passion for developing themselves and supporting their team
  • Good understanding of H&S and building management
  • Desirable:
  • Health and Safety qualification.
  • ARLA Qualification
  • IRPM foundation level qualification (or willingness to work towards)
  • At urbanbubble, we are excited about the future and we want amazing people to join our team. You’ll get a fantastic benefits package including a generous annual leave entitlement, an additional day off to celebrate your birthday, brilliant wellbeing initiatives and much moreurbanbubble requires people who are professional, hard-working, innovative, passionate, who are effective in their roles and who truly engage with the customer.We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process. Required skills
  • Facilities Management
  • Property Management
  • People Management
  • Keyskills :
    Facilities Management Property Management People Management

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