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| Job Location | Manchester |
| Education | Not Mentioned |
| Salary | £26,000 - £33,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Our market leading client is looking to secure the services of a 3rd Line Support Analyst to join their team based in either Manchester or Irlam.As the 3rd Line Support Analyst, you will be working with the client’s partners, suppliers and contractors to troubleshoot network incidents, working to achieve a timely resolution within agreed SLAs. This will involve handling customer escalation requests and supporting the Technical Service Centre with any technical escalation requests.The ideal candidate will possess solid technical support experience with knowledge of WAN technologies, and the skills to effectively troubleshoot and resolve/escalate customer issues, consistently providing a high level of customer service even when working under pressure.Experience working on a service desk or similar customer facing role is important along with the confidence to troubleshoot Internet Services including DSL, Ethernet, Firewalls and VoIP. Also, you will be able to demonstrate the below: