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2nd Line Support Technician

Simpson Judge Ltd
Job LocationManchester
EducationNot Mentioned
Salary24,000 - 28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

2nd Line Support Technician - CheadleLooking for a career in IT InfrastructureReady to take the next stepThis is a full time; permanent role within the Technical Services team of the IT department.Working as part of a busy, multinational business you will be part of a desktop, server and network support team, building and supporting enterprise grade software systems.You will have responsibility for 2nd line service requests to agreed resolution times; own end user issues through to resolution and recognise when to escalate an issue within the team. This role offers plenty of opportunity for progression and they arecommitted to training and developing their staff. As such, we are looking for an individual with a real passion for technology who is keen to learn more and can demonstrate a pro-active and positive approach.The working week is based on 40 hours across a varied shift pattern. Covering 7.30am-6pm.Key responsibilities

  • Dealing with faults/service desk tickets in order of priority in conjunction with and as directed by other members of the IT team and the Service Desk Manager
  • General maintenance and repair of PCs hardware
  • Windows and Apple Mac Desktop and Laptop Builds
  • Application installation
  • Set-up of PCs and installation of Printers on a Network
  • Creating users account within Active Directory
  • Supporting Mobile device queries
  • Setting up new telephone extensions
  • Supporting the companys security protocols
  • Liaise directly with the end users
  • Maintenance of company IT assets
  • Updating of departmental documentation
  • Possible remote site visits with other IT team members
Skills required
  • Experience working on a fast-paced service desk
  • A good understanding of Active Directory & Windows operating systems
  • An understanding of Networking principles
  • Understanding of PC hardware set-up and configuration
  • Application support
  • Excellent communication skills
  • Excellent problem-solving skills
  • Proactive and resourceful
  • Passion for IT technologies
  • Desire to learn new technologies
  • Excellent communication skills
  • Excellent problem-solving skills
  • Full Driving licence
  • Team Player
Desirable skills
  • Mobile Device Management
  • Citrix
  • Mac support
  • Linux (Red Hat, Ubuntu)
  • Amazon Web Services (AWS)
  • Office 365
  • Windows 10
  • SCCM
  • Telephony systems
  • Project Experience

Keyskills :
IT Analyst | Technical | Desktop | Support | Networking | Help Desk

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