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Job Location | Manchester |
Education | Not Mentioned |
Salary | 25,000 - 28,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
2nd Line IT Service Desk AnalystLocation - Manchester (office 5 days)Salary - £25,000-£28,000 + Excellent benefits Working hours - Shift Pattern, Monday to Friday 7am - 6pm The company and roleOur client is currently running a project to deploy an SDWAN environment across all locations with an Azure AD and M365 environment for all desktop users. Other planned projects include desktop refresh and new IP phone system. The business systems deployed include a mix of bespoke applications and commercial off the shelf software packages including Microlise, Paragon, Kronos, Concur, Moodle, Ross and Miradore MDM. The application support team are required to provide desk side support for any service desk tickets that cannot be resolved remotely, to support rollout activities or large projects. The 2nd Line IT Service Desk Analyst will also participate in user group forumsand strategy workshops. The 2nd Line IT Service Desk Analyst will work within ITIL best practice framework to provide first point of contact technical application support for business users.