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Job Location | Manchester |
Education | Not Mentioned |
Salary | £19,000 - £24,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Location: Manchester, Dale StreetContract Terms: Permanent, 40 hours per weekWorking Hours: Business Days. Able to fit with shift system between 0800-1600 & 1000-1800 Mon-FriTHE TEAMThe IT Service Desk team helps to ensure that the computer users across the Live Nation Entertainment International region are able to work effectively and continuously by providing telephone, email and 1:1 IT support services in response to issues that these customers experience.THE JOBWith much of the world beginning to open again, Ticketmaster is committed to being at the forefront of bringing entertainment back to a global audience. As part of the Live Nation Entertainment family of businesses you will have the opportunity to be involved in all areas from local Office support through to onsite Festival and Venue work.The EUS IT Engineer (1st / 2nd Line) provides the initial contact point with IT for the customer. The role requires dealing efficiently with the receipt, management and resolution of IT incidents and service requests at the Service Desk or raised directly to you, relating to the IT Desktop and eWorkspace technology environment. Tickets must be correctly catalogued, triaged, escalated or worked upon in line with our standard operating processes and policies.WHAT YOU WILL BE DOING