Regional Technical Consultant 2nd/3rd Line

Job Description

Turn IT On is current seeking an experienced ICT Consultant/Senior ICT Technician- who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providingexceptional service to our customers across the Kent region. This role will involve supporting the regional technical IT teams with systems support, escalations and cover when required. You must be dedicated to deliver the turn IT on support service in a manner that embraces our company values. It is your job to facilitatecommunication between the school and turn IT on, keep up to date with what services turn IT on can offer, and manage the accounts of your customers.To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, is it essential you have excellent communicationand organisational skills. Our ideal candidate should have at least 2-3 years’ experience in working in a previous Senior ICT Technician or 2nd/3rd support role in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshootingand a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include:•Ability to handle 2nd/3rd line issues, respond to ICT emergencies & school complaints.•Resolve and manage any technical issues that impact the running of the school’s•function by providing robust technical solutions.•Provide internal network support.•Help with the support/mentoring of the 1st/2nd support roles.•Enforcing and monitoring in line with School policies•Internal staff training•Lead on the installation or repair of computers with standardised applications and•networking software, diagnosing and solving problems that develop in their operations.•Responsible for a wide range of technical duties associated with the computer network•and desktop services, primarily in connection with existing installations and upgrading•of these installations. (Desktop computers, iPads, printers, telephones, scanners,•projectors, pa equipment, AV lecterns and hardware)Skills/Abilities•Windows Server, Active Directory and Microsoft Operating Systems•Virtualisation Technologies - particularly HyperV•Cloud Technologies - Office365/Azure•Experience of leading on installations of servers and networks•Ability to make proactive decisions when an ICT emergency occurs.•Outstanding levels of customer service with positive & pro-active communication skills•both verbal and written•Flexible and adaptable•Friendly and approachable•Excellent team player•Able to work independently and good at planning and organizing own time effectively.The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. Due to the location of the schools, you must be able to drive and have your own vehicle. In return, we are offering a salary of between £28,000 - £32,000 negotiable for the right person, benefits include pension scheme, electric/hybrid car scheme, cycle scheme, eye care voucher scheme, mental health first aid, employee assistance programme andemployee recognition scheme.The Education Technology Services Group (ETS) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have three brands under the ETS umbrella – turn IT on, School ICT Services and SalamanderSoft.Between the three brands we provide services to over 5,000 schools across England and employ over 300 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. We are proud that we provide a friendly and supportive place to work where people feel trusted and respected. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.‘Happy to talk flexible working’‘Your data matters’Contract Type: Full time, PermanentLocation: KentHours: 8.00am – 04.30pm Salary: £28,000-£32,000 per annum You may have experience of the following: ICT Consultant, Second Line Support Analyst, Second Line Support Engineer, 2nd Line Support Analyst, 2nd Line Support Engineer, IT Support, IT Helpdesk, Technical Support, IT Consultant, IT Consultant, etc.REF-211 192