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| Job Location | Macclesfield |
| Education | Not Mentioned |
| Salary | £35,000 - £45,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
SuperBike Factorywas founded in 2010, and today with our market-leading brands of SuperBikeFactory.co.uk, WeWantYourMotorbike.com, WeBuyAnyBike.com, and SuperBikeLoans.co.uk, we are the largest retailer of used motorbikes in Europe. Withour industry-leading preparation facilities at our operational hubs in Cheshire, Donington Park, and West Yorkshire, we have the ability to offer customers a used motorbike with total peace of mind in terms of its quality. This is supported by our ExcellentTrustpilot rating.SuperBike Factory has grown significantly in recent years, underpinned by significant investment in the business with the development of the largest production facilities in Europe, the opening of our retail site at the iconic Donington Park race circuit,and additional direct-to-consumer showroom facilities around the UK. With over 300 colleagues, we recognise that people are at the heart of what SuperBike Factory does, hence we offer industry-leading benefits packages, apprenticeship schemes, and an opportunityto succeed and develop in a fast-moving and fun business. This is an exciting time to join the organisation at the start of a transformational period of growth. You dont have to love motorbikes to work here, although many of our team have turned their passioninto their career!A Day in the Life of Customer Experience Manager:· Providing an exceptional customer experience· Managing, supporting, and developing small team of advisors who deal with enquiries and complaints· Ensuring smooth running of day-to-day service deliver· Accurately obtain and report on daily/weekly figures to the Senior Management· Responsible for delivery off all departmental KPI’sWhat you’ll need to be successful:· Proven experience in leading, developing and supporting colleagues· Experience working in a Call Centre/Customer Service / experience department.· Demonstrate effective problem-solving skills· Ability to build strong working relationships with customers and keys stakeholders· In depth knowledge of consumer right act and FCA regulations· Driven to achieve your goals and the goals of the business· Motorcycle / automotive knowledge is beneficial but is not essentialBenefits• Netflix Membership • The Dining Group Discount Card • Gymflex Benefit • Group Life Assurance 4 x salary • 15% Staff Discount on Accessories • Staff Discounts on SBF Bikes • Salary Sacrifice Pension Scheme • Cycle to Work Scheme • Health Care + WellbeingBenefits, Bereavement counselling, Critical illness support, Legal support, Cancer support, Fitness plans and nutrition advice, Physiotherapy +Mental Health Consultation, 24/7 Employee Doctor Help Line