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Customer Services Officer

The Caraires Consultancy
Job LocationLutterworth
EducationNot Mentioned
Salary23,819 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Leicestershire based - Remote(with the occasional teams and trainingdays in the office)36.25 hours a week (08.45 - 17.00 Monday to Friday)6 month FTC£23,819 p.a.Our client a very friendly membership organisation based in Leicestershire are looking to recruit a Customer Service Officer for a FTC of 6 months. You will be providing an outstanding front line service to customers contacting the organisation and yourexpertknowledge of all aspects of the clientsproducts, services and processes, ensures that customers needs are met, resulting in increased loyalty, advocacy and engagement with the Association.The key responsibilities:

  • Analyse, interpret and respond to all enquiries received within the Customer Services Team, ensuring correct information is provided in a professional and clear manner.
  • Take responsibility for ensuring that all enquires are followed through - liaising with relevant departments, to ensure that the customers requirements are met.
  • Engage and listen to members and customers needs and requirements, collating all feedback and disseminating this information to key stakeholders within the organisation to improve services.
  • Be knowledgeable and maintain a clear understanding of all the organisations products, services and initiatives, advising on and providing customers with the correct information.
  • Understand the external issues and sensitivities relating to the sector, to ensure that your communications with customers is relevant and empathetic.
The ideal candidate:
  • Experience within an office-based Customer Services Department is essential.
  • Understanding the role of a Customer Services Department and its fit within an organisation, accompanied with the drive to deliver this service to the standards set out in departmental Service Level Agreements.
  • Excellent inter-personal skills with an ability to listen, empathise and communicate at all levels, including effective and clear verbal communication by telephone, face-to-face and written communication, letters, e-mails and reports.
  • To be enthusiastic and committed about customer service. With a professional, engaging and friendly personality.
  • Working knowledge of Microsoft Word, Excel, Outlook and CRM Systems.
  • Ability to build relationships and rapport with all customers, providing a high value of customer service to uphold the organisations brand.
InterestedPlease call us for an informal chat about the role. If you have sent us a copy of your CV and have not had a reply within 5 working days, we would kindly ask you to assume your application on this occasion has been unsuccessful.The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.To view our privacy policy, please log onto our website.

Keyskills :
CommunicationsCRMCustomer ServiceEngagement

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