Customer Service Executive

Job Location	Luton, Chudleigh
Education	Not Mentioned
Salary	£18,000 - £22,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Job Title: Customer Service Executive (Full Time) Location: Luton Salary: £18,000 plus generous monthly bonus scheme & benefits package Role: Permanent (37.5 hours – Variable Shift Pattern)OVERVIEWOur client is one of the UK’s leading home appliance manufacturer, they are looking for skilled Customer Service Professionals who will support the delivery of a successful Aftermarket Team. This is a new and exciting role with the business as our client transforms their business with the launch of an exciting new Aftermarket Sales Team. The role of the Customer Service Executive is to be the first point of contact for when a customer needs support or requires a repair beyond their manufacturer’s warranty. This is an exciting time to join our client as they are making significant investments into their customer experience, developing new products and solutions that will support customers. IDEAL CANDIDATE

A passion to deliver a first-class customer experience and retain the customer loyalty

Seek out opportunities to upsell through service

Be enthusiastic about working in a fast-paced, targeted environment

Have excellent verbal and written communication skills

Self-Motivated in both your daily activities and in self-development

Enjoy working as a part of a team

Flexibility for various shifts including evening and weekends

THE ROLE – KEY RESPONSIBILITIES

Handling inbound/outbound sales enquires for customers in need of support or repair, adapting your approach to varying customers’ needs

Work as a part of a team to deliver an exceptional service and achieve key performance targets

Utilising the available products and services to find a solution for the customer that best fits their needs

Accurately record customer data, ensuring compliance when selling regulated services

COMMUTABLE LOCATIONS: Luton, Dunstable, Milton Keynes, Stevenage, Hemel Hempstead, St Albans, BedfordKEY WORDS: Sales Executive, Telesales, Customer Service, Aftersales, Retail, Appliances, Contact Centre, Call Centre ABOUT USThis role is being handled by McCarthy Recruitment, an award winning behavioural leadership recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality.We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at www. mccarthyrecruitment . com / privacy If you wish to exercise your right to access, erase or restrict processing of your data please contact us at the office and we will respond to your query.Apply for this role now or find us online at:

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