New Owner Specialist

Job Description

What we do is simple - we send people on holiday, and who doesn’t love that But we couldn’t do it without our property owners, the people who provide the setting for your perfect getaway. This role, at its very crux, is to ensure that each and every new property owner who lists their property with us receives an exceptional service, giving them no excuse to take their business elsewhere. About Awaze Awaze is Europe’s largest manager of holiday rental properties, with 110,000 units under management in over 600 destinations in 25 countries across the continent. Our purpose is simple - to delight owners and guests. The business operates more than 25 consumer brands including Cottages.com, Novasol, Hoseasons, Landal and James Villa Holidays. More than 8 million people stayed in one of our properties in 2019.The vacation rental market has been growing strongly over the last few years, with people desiring the space, flexibility and uniqueness provided. The current global pandemic has only served to strengthen that trend.The RoleYou’ll be first point of contact for any queries a newly onboarded property owner may have. You’ll provide a personalised service, ensuring that we don’t just meet quality targets, but we smash them. This is genuinely a role where no two days are the same - we know that sounds cliché, but it’s true.What you’ll be doingPut simply, you’ll be talking to people. You’ll be speaking with property owners via phone and digital touchpoints, building great rapport and working through any queries or concerns they may have and aiming for first contact resolution. We’ve got a great track record, but we’re not about to rest on our laurels, which is why we’re always looking for new opportunities to improve our efficiency or our owner experience, whilst ensuring that we meet process, quality, and legislative requirements.Our aim is simple: to delight our owners and guests, and your aim every day will be to exceed the expectations of our new owners, with a view to ensuring we retain their business. You’ll do this by working collaboratively with a range of internal and external stakeholders and acting as an advocate for all things property owner.Key skills we need:You’ll be joining a genuinely passionate team, with a real desire to be the best at what they do. Our owners are incredibly important to us, so things that would make you a success in this role include:- You pride yourself on your fantastic communication skills and customer service- You’re able to build excellent rapport- We’re looking for someone who is never satisfied - you’re always looking for ways to improve- You are a team player- You’re passionate about travel and, in particular, UK holidays- Ideally, you’ll have had some experience of working within leisure/travelEqually as important as all the technical "stuff", we’re looking for someone who is hungry to learn, irrespective of their seniority. We don’t believe in standing still (we work in travel, after all), but instead think that everyone should be learning, all the time. Whether it’s a new analytical tool, an industry event or a mentoring opportunity, we will support you to grow your skillset.If you’re excited by working in a fast paced environment, are obsessed by all things customer and want to join us on our journey, we’d love to chat.What we’ll give you- This is an opportunity for you to join us at a pivotal point in time as we invest in our future- You’ll be supported by a team of genuine, passionate people- We work cross-functionally, so you’ll be given opportunities to develop skills outside of your core skillset.- You’ll be an integral part of a team which delivers great commercial results, and who doesn’t want thatWe offer a competitive salary and great benefits; we’re all about holidays, so we practise what we preach and offer some great travel discounts and a range of other perks.What else do you need to knowWe want to make the application process as stress-free as possible, so typically we’ll have an informal chat with you on the phone, followed by a comprehensive interview over Teams, where you’ll have a chance to find out a bit more about the exciting things we’re doing (and maybe tell us what we’re doing wrong). We want to hear about what makes you tick and why.We are an equal opportunity employer and we value diversity and inclusion. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, disability status or marital status. Required skills

Call Centre

Communication Skills

Customer Service

Keyskills :
Call Centre Communication Skills Customer Service