Account Manager

Job Description

Kingsbury Press is a luxury print company based in the heart of Doncaster at the iPort with great transport links by Car and Public Transport. We are looking for Account Managers to work within our rapidly expanding, innovative print operation, working withsome of the biggest companies in the world such as Ferrari, Givenchy and Range Rover, while we go through an extraordinary period of growth.The ideal Candidate will be able to consistently hit personal KPIs, specific to role, by supporting existing customers through their customer journey and building lasting and strong relationships with key decision makers in those businesses to support themmoving forward.The role:

• Answer inbound calls/Emails, filter and transfer if needed
• Be the 1st point of contact for Clients
• Provide early stage customer support and advice on pending projects. Liaise with the production team and outworkers to provide customers accurate timings for pending and live print projects
• Provide estimating support to the internal team, making revisions to existing quotations, across all product types
• Take ownership and responsibility for complete projects, leading jobs through from conception to completion
• Provide customers with comprehensive technical support, recommendations and advice across all products and processes
• Check customer artwork, report back on anomalies and guide customer through required changes necessary
• Handling of Client Visits
• Arranges Press Passes where required
• Attends twice daily production meetings and weekly Account Manager meetings
• Suggesting service improvements to relevant department heads

Skills Required:

• Respond to tasks/projects, from the Head of Client Success, effectively and within the agreed time scales, including hitting individual and team KPI targets
• Maintain a professional and friendly manner with internal and external clients
• Ability to work well under pressure
• Good time management and prioritisation skills
• Develop positive relationships with other departmental Managers
• Readily take part in Training Sessions to enhance their own personal development
• Develop positive relationships with clients and willingness to maintain these relationships.
• Work readily with calculations and quotes

The Package:

• Starting salary of £25,000-£35,000 Depending upon Experience
• 09:00 - 17:30 Monday - Friday

Benefits:

• 20 days annual leave (plus bank holidays) and the opportunity to earn up to 5 additional days, the longer you work here
• Health cash plan
• Critical illness cover
• Long Service gifts
• Enhanced Family Pay
• Paid social event
• Discount/voucher schemes
• Wellbeing support, including access to mental health support lines and personal skills workshops such as managing your money
• Cycle to work scheme
• Free fruit, snacks, and beverages in the Bluetree canteen
• Regular social events and team-building activities, such as our annual sports day

If this role sounds like you and you have a passion for getting things right then we want to hear from you. Please submit your application and we will be in touch

Keyskills :
Account ManagerCustomer ServiceSales