Technical Consultant

Job Description

Technical Consultant*Remote working Join the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You has been central to our success and so were looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all aboutAt Access, we love software and how technology never stays the same. Its this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profitsto Construction, and many more. Were passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. The division:We provide software across health, social care, education and youth services that makes a positive difference to thousands of lives every day. About You:The purpose of this role is to ensure key aspects of the implementation project are delivered, by yourself, to a high standard, in the timescale agreed with the customer. As well as delivering technical aspects of the project e.g. installing and deploying asoftware solution, you will be comfortable communicating with the customer directly and providing guidance on processes and procedures.You are expected to have excellent time management skills and will be comfortable working with multiple customers on multiple projects in a given week. You will be a self-starter who is comfortable working on tasks independently whilst identifying and raisingany risks or concerns in a timely manner, to ensure a smooth project delivery.Working as part of the wider Healthcare team you will be comfortable working with a number of internal stakeholders (Projects, Hosting, Development, Integration and DevOps) to ensure that everyone has all the relevant technical information required to successfullydeliver large complex projects.Day-to-day, you:Participate in the delivery of complex and/or large implementations to the customer in a timely and cost effective mannerBe responsible for system installation/configuration, project testing, customer testing and support, process improvements and documentationDevelop a strong understanding of the Access software and understand how it will interface with customers systems.Perform initial triage of any issues raises during implementation and liaise with other internal departments to facilitate in the resolution and application of fixes to customer environments.Software deployment and troubleshootingAble to demonstrate problem solving techniques for end to end resolution on project technical issuesDatabase, Database management, hardware and infrastructure knowledgeInstallation and administration of servers Basic understanding of Internet protocols, switches, firewalls and routers Basic understanding of web based technologies and server side architecture (IIS)Aware of application and infrastructure security standardsExperience interfacing within clinical applications Flexibility with supporting out of hours deployments and project go livesSkills and Experience:Experience of working in a complex project environment with definitive objectives and deadlines, with an ability to take ownershipThat you are an articulate and positive person with excellent communication skills both in writing and verballyThat you are proactive, flexible and responsibleExcellent problem solving skillsExcellent customer facing skills, with a strong customer focusPossess a strong skillset in MS SQL Server, including but not limited to; hand writing SQL queries, troubleshooting SQL performance issues, manipulating and understanding data and backing up and restoring databasesSkilled in reviewing and analysing log files to resolve issuesHave a good understanding of web-based technologies, networking and server-side architectureConfident or familiarity working with SSL/TLS certificates Desirable:Desirable working knowledge of tools such as Fiddler and WiresharkDesirable working with VPNsHL7 MessagingFamiliarity with Octopus deployment softwareSC clearance will be required as may be working with service user identifiable data from customer sites.What does Access offer youWe are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.On top of a competitive salary, our standard 25 days holiday (which goes up the longer youre with us), and a matched pension scheme youll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives backso youll also have a charity day you can take to support something that matters to you. At Access were all about helping everyone Love Work and Love Life. Why Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesnt match perfectly, wed still loveto hear from you. You might just be whom we are looking for. We love the fact that were all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, its just more fun!Whats holding you back Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.