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Job Location | Loughborough |
Education | Not Mentioned |
Salary | £28,000 - £32,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
THE OPPORTUNITY:Macildowie are currently recruiting for a Technical Assistant working for a business based in Shepshed Loughborough. This role will be to provide effective technical advice and customer service to a network of distributors and end users. This is a full time permanent position. THE ROLE & YOUR RESPONSIBILITIES: Provide effective technical telephone support to distributors & end users Provide effective technical support to all sales staff - internal & external Process warranty returns to agreed proceduresInvestigate and respond to distributor & end user queries Diagnose and resolve technical problems Progress chase RNs (warranty returns) Ensure all administration is completed to required level Progress chase customer complaints to satisfactory resolution Continuing liaison with Sales, Service Dept. & Warehouse Ad hoc projects as assigned by Aftersales Supervisor Carry out any other reasonable tasks as required EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Must have previous Customer Services experience Must have previous experience dealing directly with individual customers by phone Excellent telephone manner - ability to communicate effectively - written & orally Ability to work accurately under pressure and meet deadlines High degree of attention to detail Good IT skills with good working knowledge of Microsoft Office / Windows Enthusiasm & an excellent team player Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidatesthere is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We cant provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majorityof the regions premier employers. To search for all of our live jobs please visit us at macildowie.com.