Service Delivery Director

Job Description

Service Delivery DirectorJoin the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You has been central to our success and so were looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all aboutAt Access, we love software and how technology never stays the same. Its this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profitsto Construction, and many more. Were passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you:The Service Delivery Director will be responsible for leading our Access Managed Services arm and ITIL functions with Cloud Engineering across the globe. Accountable for the successful delivery of all Access Managed Services (AMS) ITIL engagements, to providea continuous revenue stream for AMS on a global basis, creating new service and product lines while enhancing, and maintaining the existing services. Access has an extremely wide breadth of customers within all sectors. The role will be charged with defining,evangelising and executing Access Cloud and Managed Services Strategy both regionally and across the global function.Day-to-day, you will:• Performance Monitoring and Optimization: Monitor the performance of systems and applications, proactively identifying and resolving bottlenecks and performance issues.• Cost Optimization: Develop cost management strategies to optimize resource utilisation, identify cost-saving opportunities, and monitor spending to align with budgets.• Security and Compliance: Ensure the implementation and maintenance of robust security measures, data protection, and compliance with industry standards and regulations.• Communication: Ensure a pro-active communication stance with customers and the wider Access Group to ensure the right level of communication is achieved in all events.• Disaster Recovery and Business Continuity: Develop and oversee disaster recovery and business continuity plans for AMS and Cloud services to ensure data integrity and service continuity during unforeseen events.• Incident and Problem Management: Lead incident response and problem-solving efforts for AMS, Cloud & Data Centre related issues, coordinating with technical teams and stakeholders to ensure timely resolutions.• Capacity Planning: Forecast future capacity requirements, scaling cloud and AMS resources as needed to meet business demands and ensure optimal performance.• Team Leadership and Development: Provide leadership and guidance to the AMS operations team, fostering a culture of excellence, learning, and innovation. Ensure team members are adequately trained to support the technologies deployed globally. Conduct performanceevaluations, mentor team members, and facilitate professional growth.• Reporting and Analytics: Develop and present regular reports on managed services performance, operational metrics, and cost analysis to senior management.• Stakeholder Collaboration: Work closely with cross-functional teams, including internal IT, product & engineering, and business units, to understand their cloud + infrastructure and managed services requirements and align managed services with organizationalgoals.Your skills and experiences might also include: • Experience leading a sophisticated technology organisation within a global environment. Knowledge of Software / SaaS as well as infrastructure & Managed Services.• Experience working with offshore resource providers to augment the core Managed Services resourcing.• Preferably comes from an engineering background with a track record of managing large operational teams but also has deep understanding of P&L management and can build and communicate a 5-year strategic plan.• Thought leader in managed services and cloud services with the ability to drive change to create new organisational capabilities.• Experience in developing products and services within the IaaS/MSP and go to market strategies.• Exposure to acquiring businesses, performing due diligence and technical M&A integration is a plus.• Proven leadership skills with the ability to influence at all levels.• Ability to pivot between strategic thinking and operational delivery. What does Access offer youWe are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.On top of a competitive salary, our standard 25 days holiday (which goes up the longer youre with us), and a matched pension scheme youll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives backso youll also have a charity day you can take to support something that matters to you. At Access were all about helping everyone Love Work and Love Life. Why Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesnt match perfectly, wed still loveto hear from you. You might just be whom we are looking for. We love the fact that were all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, its just more fun!Whats holding you back Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.