Infrastructure Engineer

Job Description

Platform Engineer Join the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You has been central to our success and so were looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all aboutAt Access, we love software and how technology never stays the same. Its this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profitsto Construction, and many more. Were passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you:You are a dynamic individual who can manage their own workload, understands customer communication and delivering a quality service for our user base. Has good inter-personal skills. Is well organised and practical, with a logical, analytical approach to problemsolving. Pays careful, close attention to detail. Is skilled in installing one or more items of hardware and software.Day-to-day, you will:• Installation/Maintain the ESX Infrastructure • Installation/Maintain/Patch VMWare Hypervisor • Maintain Storage for the VMWare estate • Manage the IaaS service for customers • Ensure the replication software is functioning • Perform Upgrades where applicable • Work on assigned Service Requests and Incidents within the documented SLAs • Work within an ITIL framework to reduce customer impacting Incidents • Review workload to drive efficiency, move processes and technology towards automation and self-service • Be part of the On-Call support rotaYour skills and experiences might also include: • Managing an enterprise sized VMWare estate • Experience of Active Directory management • Capability to produce/amend scripts • Must be self-motivated and passionate about service delivery to a high standard. • Ability to learn new and varied skills within the Access Group support environment. • Ability to coach other members of staff and impart knowledge in an effective manner • Ability to work well under pressure and within given timescales. • To work within a team environment. • Be able to work outside core working hours when required to apply important updates • Be on call in rotation to handle priority 1 incidents if they occurWhat does Access offer youWe are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.On top of a competitive salary, our standard 25 days holiday (which goes up the longer youre with us), and a matched pension scheme youll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives backso youll also have a charity day you can take to support something that matters to you. At Access were all about helping everyone Love Work and Love Life. Why Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesnt match perfectly, wed still loveto hear from you. You might just be whom we are looking for. We love the fact that were all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, its just more fun!Whats holding you back Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.