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| Job Location | Loughborough |
| Education | Not Mentioned |
| Salary | £27,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
An exciting role has arisen for a talented German speaker! We are looking for a fluent German speaking Customer Service Advisor to join luxury interior brands and their team based in Loughborough, East Midlands.The package:* Salary: £27,000 + 5% discretionary bonus* Working hours: Monday to Friday 9am-5:30pm.* Location: Loughborough, East Midlands* Minimum of 25 days holidays plus bank holidays + birthday off.About you:In order to succeed in this role, it is essential for you to have strong communication skills and the ability to work well in a fast-paced environment. This is a fantastic opportunity for a German speaker with customer service experience to get involved ina friendly, creative, outgoing team!You will be responsible for:* Managing the full order life cycle for international retail B2B customers across brands.* Building relationships with key contacts, sales managers, agents, and distributors.* Providing world beating customer service and technical support on product and delivery issues.* Supporting the International sales team in growing and acquiring new accounts.* Working with various departments and systems to ensure accuracy and efficiency.* Improving processes and service quality.You need to have:* Capable of self-motivation, multitasking, and effective prioritisation.* Excellent team player. * Minimum GCSEs including English & Maths and/or equivalent.* Customer service experience, minimum of 1 year, preferably B2B.* Fluent/native German speaker (written and spoken).* Experience of international shipping is an advantage.* Strong organisational, interpersonal, and problem-solving skills.* Experience working in a desk-oriented role with MS Office and ERP systems.* Interest in fabrics, wallpapers, and paint.To apply, please send your CV in English and in Word format to Tom.languagematters is acting as an employment business in relation to this vacancy.
Keyskills :
luxury goodsBilingual German and English customer service online support client service omnichannelluxury interior