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Customer Service Advisor

Kelly Services
Job LocationLoughborough
EducationNot Mentioned
Salary£23,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Kelly Services are working alongside a well established and reputable client based in Loughborough who are currently on in a huge growth period and looking for a Customer Service Advisor to expand their team. Hours: Monday - Friday 09:00 - 17:00 Salary: circa £25,000 per annumThe RoleTo succeed in this role, you must be a friendly and confident communicator who thrives as working as part of a team. This fast-paced role requires someone who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactiveto the customers and teams requirements. Day to day responsibilities include:

  • Providing after sales customer support
  • Resolving customer queries and issues with products
  • Online order entry & including, i.e., access checks, stock issue queries
  • Arrange deliveries with customers, discuss specific requirements
  • Liaise with showrooms where required
  • Processing returns and refunds
  • Liaise with haulage companies
  • Ensuring customers receive a first-class experience - dealing with any issues that may occur quickly, efficiently and professionally.
Skills and Experience
  • Excellent communicator both on the phone and in email
  • Experience in a customer service role
  • Extremely well organised and able to prioritise tasks
  • Enthusiastic and hands on - this is a busy, fast-paced company
  • Self-motivated and proactive
  • High degree of accuracy with data entry
  • Experience of Sage or similar accounting software is advantageous - training provided.
  • Familiar with Excel
If you are looking to further your career with an expanding company that benefits from its strong reputation then please apply for this exciting opportunity!KSEastMidlandsKelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kellys Privacy Statement. For information regarding data protection at Kelly, please visit theKelly website and have a look into the Privacy Statement.As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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