Commercial Vehicle Technician Supervisor

Job Description

Job title: Technician SupervisorJob location: LoughboroughRate: Up to £36,000Contract length: PermanentShifts: Monday to Thursday 08:00 to 16:30Friday 08.00 to 15.30Start date: ImmediateClient SummaryOur client are a prestigious and well renowned HGV builder that will give you exactly the vehicles you need, from new trucks and certified used trucks. They supply and fit over 1.5 million new and exchange parts in a year. The majority of which are GenuineManufacturer Parts. They can supply all makes parts and consumables for trucks, buses, trailers and workshops through Manufacturer and Roadcrew. All work is carried out in well equipped workshops by experienced, trained technicians.Position Summary- Semi productive supervising 30% of shift timeWe can offer you:* Salary up to £36,000 p.a. dependent upon skill set/experience* Enhanced holiday package* Excellent benefits* Enhanced paternity/maternity/adoption leave* Contributory Pension scheme* Training and development opportunities* Cycle to work scheme* Discounts on High St Retailers, travel, cinema, gyms and many moreWe would like you to have:* Significant experience of working as a technician within the motor vehicle repair industry (commercial)* Good knowledge of VOSA PSV/HGV Licence Laws and RegulationsAre you ready for that next stepWorking closely with the team in order to create high levels of morale and focus to ensure that work is completed in a timely manner and with excellence in quality. Effective communication with the Business development Manager, Body shop Manager & Paint shop supervisor to ensure that technicians have valid job specifications and time budget prior to work commencing. Ensuring that customer expectations are managed at alltimes by working with each stage of the agreed processes for the branch.Maximising the shifts performance through effective problem solving, coaching & development Principal Responsibilities* Supervise a team of technicians ensuring that work is carried out as efficiently as possible * Proactively select and develop a member of the team to lead technician to be able to stand in/cover for specified supervisory tasks during times of peak activity. * Agree resource plans with Bodyshop manager (and actions to handle peaks in workload) and anticipate resourcing issues in advance * Ensure technicians are fully briefed on job requirements and budgets to agreed times* Manage workshop work-in-progress versus job specification time budgets and provide timely updates on progress to CSR * Manage job issues / problems in real time to control the quality of the repair and minimise variances versus budgets * Provide diagnostic and technical assistance to technicians to speed fault diagnosis and accurately specify repair solutions * Specify repair solutions to facilitate the production of quotes when either new business development manager or Body Shop manager are absent * Ensure time recording procedures are complied with including correct use of X codes as per productivity policy * Ensure timely hand over of completed, fully specified jobs to CSR for invoicing * Carry out effective shift hand over including any outstanding repair order & customer issues * Check that all work is supported by formal customer authorisation prior to starting including any additional work found during repair * Ensure the shift team work to the criteria laid down in the Company Health and Safety policy* Be responsible for the Workshop environment, Special tools & equipment used during the shift & report any deficiencies.Required Competences * City and Guilds, NVQ 3 or equivalent in Commercial Motor Vehicle repair * To be able to manage and motivate a team of technicians in their daily activities * To be able to coach and provide support and guidance to your team of technicians. * To be able to effectively communicate at all levels both written and verbally * To have questioning, listening & information gathering skills * To be able to work in an organised & methodical manner ensuring that all daily tasks are completed * To be able to modify your approach in specific circumstances to ensure a positive outcome * To be able to understand & analyse technical issues & propose appropriate solutions * To be able to delegate work to the appropriate personnel * To be able to operate GDS and Impact systems, specific to the GVS process stages * Basic knowledge of Microsoft Outlook Immediate startsFor more information about this role and how to apply please email your CV in the first instance to or alternatively call Stuart Brocklehurst at Shorterm Group on

Keyskills :
NVQ level 3 or equivalent in commercial vehicle repair