Junior Account Manager

Job Description

A fantastic opportunity is available for a Junior Account Manager based near York, easily commutable from Tadcaster, Leeds, Harrogate or Wetherby.Youll provide support to the Client Relationship Manager, delivering great service for clients, processing orders, ensuring fulfilment runs smoothly and clients are delighted with the service provided. Youll get a competitive salary of up to £25,000 dependingon experience with 25 days holidays (plus bank holidays) as well as your birthday off work! You can also take advantage of the free onsite gym, free electric vehicle charging points and an extensive discount package covering more than 800 retailers.You will ideally have previous customer service, order processing or account management experience, the ability to build rapport and excellent time management skills. This role has a clear progression path for the right person.As a Junior Account Manager you will:

• Provide excellent service to clients, from point of order to fulfilment and ongoing
• Work with key stakeholders to ensure the client onboarding process is accurate, and everything is in place and to client specifications prior to go live date
• Manage internal processes for new client campaigns, involving key stakeholders where appropriate to ensure each campaign runs smoothly and according to agreed terms
• Ensure service levels are achieved and proactively monitor performance and communicate potential issues to the relevant colleague
• Maintain a detailed understanding of the client contract, taking ownership of the client documents to ensure it is relevant and up to date
• Act as a central point of contact between the Client Relationship Manager and Operations establishing rapport and building relationship with Operations
• Provide Client Relationship Managers with all the information and insight they need to be able to effectively manage the customer relationship
• Carry out general administration related to client accounts as required

This role has a salary of up to £25,000 depending on experience, with working hours of Monday - Friday 8.00am - 5.00pm with the option to work hybrid from home 1-2 days per week after probation.Castle Employment is an award-winning recruitment company based in Scarborough, Leeds and York. With over 50 years of experience, we deliver a market leading service building long-term relationships with our candidates. We offer an honest, straightforwardapproach, tailored to deliver exactly what our candidates need.Castle Employment provides temporary, permanent and contract employment opportunities throughout Yorkshire and the UK. Our highly experienced team of consultants are all specialists within their field of recruitment and have a thorough understanding andknowledge of their roles ensuring that they can deliver a perfect match for your career aspirations.At Castle Employment Group, we recognise and appreciate the value of high-quality candidates - so only right that we reward the people who introduce them to us.Simply refer a friend to us, and if we find them a temporary or permanent position we will reward you with a shopping voucher to spend on yourself.