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TEMPORARY TO PERMANENT - CUSTOMER SERVICE ADVISOR

Elizabeth Michael Associates
Job LocationLong Eaton
EducationNot Mentioned
Salary£10.71 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

| TEMPORARY TO PERMANENT - CUSTOMER SERVICE ADVISOR || MONDAY TO FRIDAY BETWEEN THE HOURS OF 8AM - 8PM / 37.5 HOURS PER WEEK || 1 IN 3 SATURDAYS || £10.71 PER HOUR || HYBRID WORKING AFTER 6-8 WEEKS |Responsibilities:

  • Provide excellent customer service via phone, email, and other channels
  • Address customer inquiries and troubleshoot issues
  • Maintain knowledge of products, services, and policies
  • Document customer interactions accurately in CRM system
  • Resolve complaints and ensure customer satisfaction
  • Collaborate with team members and departments to resolve complex issues
  • Meet performance targets for quality and productivity
  • Participate in training and continuous learning opportunities
  • Adhere to company policies and guidelines
Requirements:
  • Previous customer service experience preferred
  • Strong communication and problem-solving skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in CRM software and computer skills
  • Flexibility to work varying shifts between 8:00 AM - 8:00 PM, Monday to Friday
  • Teamwork skills and collaboration with colleagues and departments
  • Empathy and patience in handling complaints and difficult situations
  • Attention to detail and accuracy in documentation
  • Positive attitude and commitment to exceptional customer service

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