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UX Writer

Experian Limited
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

All set to take your next step into a challenging and rewarding career in Product Design at a FTSE30 organisation We’re looking for a UX writer or content strategist with experience translating user behaviour into great content strategy and copy. We’re looking for someone who loves finding creative ways to solve design challenges and improve the customer experience – with words.Nowhere does the importance of strong, clear, consistent messaging matter more than when we’re faced with difficult financial decisions. We need someone who can help us bring creativity and clarity to every touchpoint - whether delighting with flourishes of micro-copy or breathing life into error messaging and legal disclaimers.If you want to help people become more confident about their finances, then you have the opportunity to shape the next generation of consumer financial services that can make this happen. You will help to define and implement content strategy, shape and guide tone of voice on new and live products, research and test copy and contribute to a positive UX writing culture.More than simply designing great experiences, you will help to drive significant transformation for our business. You will be involved in creating ground-breaking features used by millions in the UK.As we believe that problems are only solved via collaborative exploration, you will work in multi-disciplinary highly collaborative teams working closely with product managers, product designers, business analysts, and the development team (amongst many others). You will apply Agile and Lean techniques to help solve really big problemsAs well as being part of a product team, you’ll also work as part of a wider Experience Design (XD) team that includes other ux writers and product designers.If you are someone who feels comfortable in a busy and buzzing environment and are up for taking on an exciting design challenge… this is the place for you.Things you may enjoy:

  • Understanding how our users think & feel and turning research into ideas that form behaviour changing features.
  • Thinking bigger than sentences, aligning content strategy with products and business visions to push the product innovation.
  • Participating in user research and iterating on content accordingly.
  • Leading user research initiatives and adding value to the business by using the insights to create impactful UX copy
  • Seeking out UX best practices and driving continuous improvement
  • Taking part in discovery, workshop and co-design sessions with customers and colleagues.
  • Using empathy, logic and data to inform content choices.
  • Working with product and engineering to oversee ux writing from conception to launch.
  • Helping colleagues to become better writers
  • Being mentored by smart, experienced people, so on-the-job learning will come hand-in-hand with guidance and formal training.
    • Your day-to-day role will involve:
  • Planning, writing, editing, testing and improving content like user interface microcopy, landing pages, error messages and user notifications.
  • Ensuring that the copy meets legal, compliance and business requirements, while still being fresh and compelling.
  • Working closely with product teams to gain a deep understanding of the product or feature, especially customer pain and confusion points.
  • Collaborating with product managers and product designers to deliver compelling UX copy.
  • Making use of available analytical reports to identify opportunities to improve the experience
  • Finding creative ways to optimise user journeys.
  • Conducting concept and usability testing to validate ideas.
  • Experience as aUX Writer delivering amazing digital products.
  • Experience writing content for financial applications.
  • Confidence in communicating, defending, and building consensus around content decisions.
  • A naturally curious mindset, and a positive and imaginative approach to problem solving.
  • A well-trained eye for excellent writing, consistency and detail.
  • Experience using data analysis and user research to drive content decisions.
  • Solid understanding of user-centred design methods across the full design lifecycle
  • Comfortable using design tools such as Figma/ Sketch.
  • Experience working with lean principles in an Agile environment.
  • A drive to keep up with the emerging digital trends and culture, and engaging with the wider digital creative community #LI-GJ1

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