UX Designer - B2C - Up to £70,000

Job Description

The Company:My clients mission is to simplify the way business owners manage their essential operations. With a blend of exceptional human service, intelligent technology, and data-driven insights, our tech-savvy experts assist business owners in finding the best solutionsfor their energy, connectivity, insurance, and finance needs.As we continue to expand, we are actively seeking skilled individuals to join our growing Product team. This team is dedicated to developing the next generation of cost-effective services tailored for British businesses.The Role:We are currently seeking a User Experience Designer with a strong focus on customer satisfaction. In this role, you will be responsible for designing products and services aligned with our strategy to become the top choice for businesses seeking smart andstraightforward ways to save on essential expenses.What You Can Expect From Us:

• A collaborative, energetic, and fast-paced work environment.
• Supportive managers invested in your development and growth.
• Access to top-notch tools and resources for your tasks.
• The opportunity to shape and contribute to a new team building innovative products aimed at helping customers save money.
• A culture of "learning by doing" with a team that values testing and learning in the product development process.

What Were Looking For:

• A collaborative approach to user experience design that engages the wider team for high-output success.
• Intellectual curiosity and the ability to interpret data and conduct research to identify opportunities for improving user experiences.
• Customer-centric decision-making skills.
• Persuasive speaking, influencing, and presentation skills.
• Ability to facilitate workshops, design sprints, and other collaborative sessions to solve customer problems.

Essential Skills:

• Strong user focus to deliver products and services that customers love.
• Collaboration with key stakeholders to identify opportunities and deliver value to the business and customers.
• Experience in customer-oriented user experience design projects and relevant tools (Sketch/Figma).
• Development and documentation of ideas, flows, designs, and propositions to engage customers.
• Planning, running, analyzing, and reporting on user research sessions.
• Validating hypotheses through user-testing.
• Strategic problem-solving and analytical/critical thinking skills.
• Experience working with Tech and Commercial stakeholders.
• A/B and multivariate testing processes, information architecture, user journey mapping, conversion rate optimization, etc.
• Knowledge of Lean UX, Lean start-up, and Design Thinking.

Desirable Skills:

• Knowledge of HTML and CSS for building web pages.
• Familiarity with persuasion, emotion, trust psychology, and cognitive biases.

BenefitsWe value our employees and express our gratitude through various benefits:

• Private healthcare cover.
• Employee Assistance Programme, including virtual GP service, priority physio, and talking therapies.
• Eyecare scheme.
• Generous annual leave and UK bank holidays, increasing with tenure.
• Paid family/religious day and charity volunteering day per year.
• Flexible working options and a hybrid work approach.
• Enhanced maternity, paternity, or shared parental leave.
• Special time-off for weddings and anniversaries.
• Financial well-being support, including pension scheme, life assurance, and more.
• Recognition programs, including incentives, celebrations, and awards.

Keyskills :
digitaldesignstrategyresearchuser experienceusabilityuser interface