User Researcher

Job Description

We are looking for User Researchers who ... want to put real users at the centre of projects that touch millions of lives know core user research methods, with confidence to know when and how to use them communicate and collaborate with the right peopleat the right time can understand a problem and align user research activities to drive solutions use data analysis to turn user focus into real outcomes and recommendations can embrace and apply Agile principles and tools to bring visibility to the work ofa team know when to work within boundaries and constraints and when to challenge them SOUNDS LIKE YOU Then click APPLY NOW. Wed love to hear from you!DWP. Digital with Purpose.DWP is the largest government department. We provide services and support to over22 million people, and make payments worth over £195bn every year. There are over 110,000 colleagues and agents working with us and, right now, helping us lead the response to Covid-19.Were driven by an extraordinary purpose. In DWP Digital were transformingthe products and services we deliver to make them work better for the people who need them.Our pension offer is amazing - with circa 27% contributions from your employer - so youll be working towards a better future for you and your family while youre helpingto create better futures for millions of others in the UK.We also want to ensure our people have a really good work/life balance. Youll enjoy the benefits of flexible working, including flexi time which means you can manage how and when you work and alsotake extra days off.Duties. Work. Projects.We want talented User Researchers to plan, design and carry out research activities which will help our teams get a real and deep understanding of the people that use government services.We do this by putting usersand quality of service at the heart of what we do.Do you like working autonomously Here youll independently prepare, plan and carry out research projects, right through to sharing research outcomes.You will make use of the most appropriate research methodsand tools to turn research insights into recommendations that DWP us get where we need to.Youll be the voice of our users. Youll communicate with users and champion core research principles. You will also be testing high level and specific aspects of services,and presenting your findings to help gain consensus so we take the right action.You will have the support of experienced User Researchers within our practice - its a great place to build your skills and learn from talented peers - but will take the lead andown your own work.Details. Wages. PerksYoull join our team at our digital hub in Leeds (Quarry House).In return for your skills we offer competitive salary for this role is up to £40,666 per annum, a brilliant civil service pension of 27%+ and a generousleave package of 26 days.We also all have the tech and tools we need to enable our people to work flexibly, with many currently working from home where it is possible to do so.In the long term we are committed to our corporate hub strategy but with a hybridapproach with some time in the office and flexibility to work some time from home.We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days off Hybrid working: some time in a hubwith the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with I Can Be Me in DWP Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike ora season ticket, so its even easier for you to get to work and start making a difference Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. CLICKAPPLY for further information and to start an application on Civil Service Jobs.