User Experience Senior Analyst

Job Description

The Citi Innovation Lab User Experience Sr. Analyst is an intermediate level experienced role, strongly contributing to the research, analysis and design of digital products and systems. We are looking for a team player, a passionate and a strategic thinker UX professional to join the Innovation Lab growing UX team and partner with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-classuser experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactiveprototypes and high-fidelity designs to our development partners. Citis Innovation Labs is a global network of innovation centres focused on delivering cutting edge solutions to Citis Markets & Banking businesses. The labs are in central cities such as NY, London and Tel-Aviv, and their offices are designed as innovative,start-up like spaces. The labs deliver innovative products using cutting-edge technologies in highly complex architectures and with the highest delivery standards. The labs perform research and implementation in many advanced domains spanning across AI, Machinelearning, Big Data, NLP, Analytics, Blockchain and many more. The UX Design Groups primary goal is to research and design products and solutions that are streamlined, intuitive, consistent, accessible, great-looking, and easy-to-use, which perfectly suit (or even anticipate) our clients needs. Responsibilities:

• Hold meetings with users, clients, product sponsors and technology to understand project requirements
• Perform UX research, define IA, user journeys, and create personas
• Identify metrics and data that can support decision-making
• Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches and solutions
• Perform relevant testing to validate and inform design decisions
• Create wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite
• Apply a positive and constructive attitude to all feedback
• Use, and contribute to, the approved design system
• Adhere to, and improve design standards and best practices
• Perform detailed handover to development teams, ensuring they have all they need to implement the designs
• Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed
• Keep up to date with the latest UX practices, innovations and tools
• Ensure all designs comply with ADA/WCAG standards for accessibility
• Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed
• Help to train and support junior team members
• Confidently challenge substandard work by other team members
• Contribute to the wider UX community of practice

Qualifications:

• 4 - 7 years of relevant experience
• Strong attention to detail & analytical skills
• Experience delivering with an agile methodology
• Excellent communication and presentation skills
• Highly skilled in professional design tools e.g. Sketch, Figma, AdobeXD, Axure, InVision etc.
• Experience using design systems

Education: Bachelors/University degree or equivalent experience. Masters degree preferred ------------------------------------------------- Job Family Group: Product Management and Development ------------------------------------------------- Job Family:Digital Product Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunityreview Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting