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Unified Communications Engineer, MS Teams

Arc IT Recruitment
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Unified Communications Engineer, MS Teams £Competitive + Bonus + Benefits City of London/ hybrid workingUnified Communications Engineer with significant MS Teams experience is required by a prestigious financial services organisation based in the city. Within this role you will help with the current global rollout and ongoing support of our clients unifiedcommunications technology solutions. This is an interesting and varied role that will comprise elements of strategy, design, introduction, management.Key Responsibilities:

  • Ensuring that the global Teams Telephony platform is working to its optimal level.
  • Helping with management, support, and implementation of Direct Routing for all sites globally
  • Configuration, Management, and support of MTR rooms globally
  • Understanding how Microsoft Teams Calling, Routing, Meeting, Voicemail policies affect different users and business units
  • Acting as a point of escalation for user or site issues that relate to Microsoft Teams (Messaging, Telephony, Audio Conferencing and Meetings)
  • Produce and maintain end user documentation and ensure that routine processes are successful in relation to knowledge management
  • Assist with the maintenance and production of HLDs for MS Teams
  • Aiding in the research, analyse, recommend, and implement new software, hardware, tools, systems, and process to provide a state-of-the-art collaboration experience
  • Ensuring maximum availability, integrity, and performance of the Unified Communications infrastructure
  • Assist in the design, deployment and maintenance of the enterprise telecommunication and Unified Communications equipment
  • Work alongside the global Business Application delivery teams to ensure that internal services are launched into production successfully including comprehensive business as usual support.
  • Ability to take ownership of user escalations, to coordinate accelerated resolutions and provide management of problems affecting the organisation.
  • Ensure Teams Telephony hardware is supported, managed, and maintained from Teams Admin Portal
Key Skills and Experience:
  • Knowledge of Microsoft O365 stack and interdependencies of applications
  • Knowledge of Microsoft Licensing
  • An understanding of InTune configuration, policies, and devices
  • Experience of PowerShell for Microsoft Teams Configuration
  • Familiarity of Microsoft Teams Rooms (Crestron and Logitech) and Poly Handsets
  • Knowledge of Azure Active Directory relating to groups, users, and policies
  • Experience working with outsourced support
  • Strong analytical problem-solving skills.
  • The ability to work on multiple workstreams in parallel and work in high pressure environment.
  • Ability to work in a dynamic, global, fast paced environment and to work autonomously.
For a full consultation, send your CV to ARC IT.

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