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Tribunal Administration Assistant

Hunter Merrifield
Job LocationLondon
EducationNot Mentioned
Salary13.34 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Tribunal AssistantPay - £13.34Duration - Until March with possible extension or perm roleHours - 35hrsType - TemporaryLocation - Hybrid- 2/3 days in officeStart - asapOut client is a well-recognised goverment funded organisation based in central London. They are looking for a strong administrator to assist with case handling and legal correspondence.What you will be doing:

  • Deal with case related correspondence and ancillary applications, undertaking paralegal activities as and when instructed
  • Deal with correspondence received regarding the services activities and the procedures for challenging charges, using a portfolio of standard letters and drafting custom replies where appropriate.
  • Deal with written, telephone and personal enquiries from the customer service centre operatives and members of the public regarding the services procedures, according to established service standards and protocols.
  • Identify potentially complex queries and any complaints against the service and escalate these to the appropriate level for resolution according to the established framework.
  • To assist as required in service development projects and initiatives, including carrying out necessary project administration.
  • To provide office cover for other members of the team as and when required.
  • Assist in the arrangement of seminars, working groups, training sessions and seminars as required, including the scheduling of meetings, welcome of external attendees, provision of supplies and refreshments, and minute taking.
What the client is looking for:
  • Experience including Microsoft Word, Outlook and Excel (essential).
  • Strong solid admin experience
  • Experience of working within detailed administrative processes and procedures to deliver a high quality, public-facing service (desirable).
  • A clear understanding of working in a statutory environment and dealing with service users who may be unhappy with a tribunal decision in their case (desirable).
  • Understanding of the workings of local government and the issues confronting local authorities (desirable).
Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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