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| Job Location | London |
| Education | Not Mentioned |
| Salary | £40,000 - £50,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Timegate Product Specialist - 2nd 3rd Line - Timegate SMEThis is an excellent opportunity for specialist with Timegate rostering software to join a large UK based organisation. This role would be the equivalent of 2nd / 3rd line support, but with the candidate being a Timegate subject matter expert. This is remote role, with the need for onsite meetings once per month / once per quarter. As an experience Timegate Product Specialist you will be the go to person within the business for this technology. You with have ultimate advisory on it and resolve technical issues surrounding it.You will be responsible for:Incident ResolutionIncident SLAs/KPIsMajor Incident TroubleshootingMajor Incident ResolutionRaising Emergency ChangeMajor Incident SLAs/KPIsCreation of Event AlertsEvent Threshold ReviewsReactive Problem ManagementCreation of Reactive Problem RecordsRoot Cause AnalysisKnown Issues/WorkaroundsKnown Issue AwarenessRaising Problem RiskRaising Problem ChangeIdentification of CSI OpportunitiesService Request FulfilmentService Request SLAs/KPIsRisk MitigationRaising an Operational ChangeOperational Change Impact AssessmentOperational Change Risk AssessmentOperational Change ReviewOperational Change SchedulingOperational Change PlanningOperational Change TestingOperational Change ImplementationOperational Standard Change ImplementationRaising Knowledge GapsKnowledge Item CreationMonitoring CapacityChasesSupplier Relationship ManagementOperational ReviewsContract Expiry AlertingContract NegotiationsIf you have the outlined skill and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.