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Temporary Customer Service Representative

Moore Talent Solutions Limited
Job LocationLondon
EducationNot Mentioned
Salary£11.55 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Are you available for temporary work until Christmas and can start immediatelyA luxury online retail brand based in Chelsea, Southwest London is looking for temporary customer service representatives to support their team during a very busy period. This role is full time in the office, 40 hours, 5 days per week. Some weekend flexibilityis required.Main duties:

  • Answering a high volume of customer calls
  • Dealing with multiple queries and escalating to wider team
  • Sending and responding to customer emails
  • Keeping customer records up to date to reflect any communication history so it’s clear and easily accessible for other customer services team members
  • Supporting customers with any queries they may have or any changes regarding orders and delivery, in a timely manner via phone and/or email
  • Liaise with Retail Operations Team to ensure best customer service and joined up customers experience
  • Office admin tasks as and when required (arranging couriers, filing, record keeping, forwarding communication, etc.
Skills required:
  • Previous experience working within a customer service role is beneficial
  • Excellent communication skills
  • Be enthusiastic and dedicated to providing excellent customer service
  • Professional, friendly and approachable with a can do attitude towards internal and external staff at all times
  • Strong multi-tasker who enjoys working to schedules and deadlines
  • Be fluent in English and have an excellent standard of written and spoken communication
  • Work well on your own and as a part of a team
  • Be fully computer literate with experience using Office software
Please apply today if you are interested in this short term role and can start immediately!

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