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Technical trainer

La Fosse Associates
Job LocationLondon
EducationNot Mentioned
Salary60,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role: Technical TrainerSalary: Up to £60,000 + BenefitsLocation: Holborn (Hybrid Working - 2 days in office required)Primary Responsibilities:

  • Write and implement training deliverables including manuals, Quick Reference Guides, FAQs and desk drop flyers
  • Create and edit training videos using Adobe Captivate
  • Deliver technology training (in person and online)
  • Manage training content in SharePoint and the LMS system (Cornerstone)
  • Liaise with the Training Team and Service Desk to identify training trends and needs
  • Transitioning of projects into the BAU training portfolio
  • Floor walking to provide deskside assistance
  • Answering end user tickets via our ITSM platform
  • Assisting in other areas of the businessSupport other members of the Technology team
  • General Technology support
What we are looking for:The ideal candidate is likely to have extensive experience of delivering IT Training and application support within a professional services firm (preferably legal but not essential).
  • Clear and concise written and oral communication skills, with the ability to convey technical information to non-technical employees
  • The ability to effectively build working relationships with a range of people at all levels
  • A proactive approach
  • The ability to identity opportunities to improve internal processes
  • Excellent organisational and time management skills with the ability to manage tasks efficiently, meet deadlines and be responsive to employee needs
  • Works successfully as part of a team, sharing knowledge, collaborating with and supporting colleagues
  • Excellent customer service skills with a helpful and responsive approach
  • Flexible in approach and adaptable to change
  • Resilient and calm under pressure
  • Motivated, results and delivery focused with a commitment to quality of work
  • The ability to problem solve with a focus on finding the best solutions
Key Skills & Qualifications:
  • Proven experience of delivering training and support
  • Knowledge and hands on experience with Microsoft 365 is essential
  • SharePoint 2019
  • Microsoft Teams and Zoom
  • Experience of the full training lifecycle
  • Experience creating online content and e-learning material

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