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Technical Support Specialist

Jobheron
Job LocationLondon
EducationNot Mentioned
Salary£25,000 - £36,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A friendly and dynamic technical support team is currently looking for an experienced Technical Support Specialistto join their growing international team in their London office with an option to work a few days a month remotely (work from home).This professional and reliable IT solutions company with a personal touch offers services such as network and server management, disaster recovery, workstation support, IT security and web services. As a Technical Support Specialist, you will be responsiblefor providing technical assistanceto a range of clients across a range of products and services.You will liaise with clients, maintain relationships as an account manager and evaluate their issues toensure you are able to meet their IT solution needs. This is an exciting opportunity for an outgoing,talented, technically-minded person to join an enthusiasticand professional team of experts.This role could be undertaken on a full-time employment or freelance basis.Key Responsibilities:

  • Providing level 1 and 2 technical support and assistance across a range of products, including hardware and software support
  • Evaluating and escalating technical or customer-related issues when necessary to level 3
  • Providing technical and support documentation to customers when necessary
  • Communicating with a variety of clients via all channels, with suppliers on behalf of clients and with team members to provide the best solution to their clients
  • Work beyond the usual hours when the situation and the project requires
Required Skills:
  • Excellent communication skills, both written and verbal
  • Confidence and excellent interpersonal skills
  • A team player able to build relationships
  • Patience is essential
  • Excellent attention to detail
  • Superb time management, multitasking, and organisational skills
  • Managing clients
  • Being able to perform under pressure
Required Experience:
  • Team-leading experience is optional and beneficial
  • Previous experience in a similar role is a must
Benefits:
  • Office and remote working (75/25)
  • Subsidised travel
  • Commission
  • Profit share
Sounds interesting Click APPLY to send your CV for immediate consideration.Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Infrastructure Systems Engineer,Technician, Infrastructure, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, 3rd Line Support, and Network Technician, may also be considered.IND123

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