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Technical Support Manager ref. 31506

Thames Water
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Who are weThames Water is the UKs largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.About the role:The successful candidate will be managing a team of 9 technical and support specialists. You will:

  • Monitor, report and act against key performance indicators for the reliability and resilience of our asset base, capability of our people and sustainable operation of our sites and network.
  • Lead your team to achieve agreed objectives, enhancing employee engagement and promoting a strong health and safety culture.
  • Implement, through local and regional initiatives and various operational and process steering groups, business and technical developments to improve our performance against regulatory performance commitments whilst driving efficiency in our opex and capexspend.
  • Manage our risk profile across including 16 Service Reservoirs, 18 Water Booster Stations and 7 Water Treatment Works (including Coppermils AWTW and Thames Gateway Desalination WTW).
  • Responsible for our directly managed capex budget (Circa £3 million) and obtaining buy-in from key stakeholders throughout the project lifecycle. Represent Operations throughout large Capital Schemes through project lifecycle.
  • Deliver a step change in how we induct, train and develop our people, promoting consistency and best practice.
To be successful you will have the following skills and experience:
  • The ideal candidate would be degree educated (or equivalent), typically with at least 3 years relevant industry experience, or ONC/HNC or equivalent in field related to water treatment typically with 5 + years relevant work experience.
  • We are looking for someone with the ability to lead and develop people within a team, has good knowledge and experience of technical training programmes for frontline staff.
  • Excellent organisational skills, a keen eye for detail and demonstrable ability of managing workload under pressure is essential.
  • Clean water process knowledge would be advantageous. Confidence in your ability to present key findings and liaise with managers of all levels is key to success in the role. Excellent communication and interpersonal skills are essential
Whats in it for youOur competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme.Were proud of the positive ways of working weve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive.For our office-based roles were moving to a hybrid approach with various optionsacross working from home, office and our sites.Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.Thames Water is a dynamic,rewarding,and diverse place to work, with opportunities around every corner. If you join our team, youll enjoy a fulfilling career, flexible workingarrangementsand a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing. Were also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader employer.Find out more aboutworking at Thames WaterWe deliver lifes essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, youll have the opportunity to sign up to support our customerson the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. Its also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we cant considerany further applications, so please submit your application as soon as possible to avoid disappointment.

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